Lead Certified Medical Assistant - Internal Medicine

Job Description Lead Certified Medical Assistant | Lisle| Internal Medicine Ready to Take the Lead? If you're a Medical Assistant who's ready for more, this is your opportunity. Our Lead Medical Assistant role combines hands-on patient care with leadership responsibilities, allowing you to mentor teammates, influence clinic operations, and take the next step in your professional journey. This position offers a unique pathway to future leadership opportunities—many of our current leaders began as Lead MAs.

You'll also enjoy greater variety and flexibility in your day while serving as a key resource for both your team and clinic leadership. Join a team that invests in your growth and helps you build the career you want.

Full-Time, 40 hours/week Office

Hours:

Monday-Friday, 7:30AM-5:00PM

Location:

Lisle, IL Travel:
As needed.

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The Lead Medical Assistant is the on-site clinical operations leader responsible for executing the Duly Primary Care model at the clinic level. This role ensures high-functioning care teams, optimal provider support, and consistent delivery of access, productivity, and patient experience outcomes. The Lead directly supports providers while leading day-to-day clinical workflows, coaching Medical Assistants (MAs), and driving accountability to performance standards.

• Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks
• Supports efficient patient flow and helps maintain an organized clinical environment
• Coordinates day-to-day activities within the care team to ensure smooth clinic operations
• Serves as a resource for Medical Assistants, offering guidance, direction, and support
• Assists with onboarding, training, and development of clinical staff
• Reinforces standard workflows and promotes consistency across the team
• Maintains adherence to clinical protocols, safety standards, and documentation requirements
• Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience
• Communicates effectively across teams and escalates issues as appropriate
• Supports implementation of workflow improvements and organizational initiatives
• Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion
• Assists with phone support and coordination of patient access needs, in partnership with clinic leadership
• Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed
• Reviews reports and workflows to ensure processes are being followed and operational expectations are met
• Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits
• Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices
• Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current
• Monitors clinic support functions such as transportation and housekeeping as applicable
• Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off requests
• Collaborates with clinic leadership and administrative teams on operational planning and execution

High School diploma or GED and a graduate of an accredited Medical Assistant or Paramedic program required.

Certified or registered preferred but not necessary.

CPR Certification required.

A minimum of 2 years…