Hotel Manager

Description

The Hotel Manager is responsible for the day-to-day leadership, management, and overall operational performance of the hotel. This position oversees Rooms Division, Housekeeping, Food & Beverage, Engineering, Laundry, Security, and all operational departments to ensure exceptional guest satisfaction, associate engagement, operational excellence, and financial success.

Serving as a key member of the Executive Leadership Team, the Hotel Manager drives hotel performance through strategic planning, operational execution, talent development, revenue optimization, quality assurance, and adherence to brand and company standards. The Hotel Manager acts as the primary operational leader of the property and serves as the Managing Director’s designee in their absence.

At VH, we are committed to growth—both for our properties and our people. We take a proactive and agile approach to sales, marketing, and revenue strategy, allowing us to adapt quickly to changing market conditions. Equally important, we invest in our associates by creating an environment where individuals can grow, succeed, and make a meaningful impact.

• Provide leadership, direction, coaching, and support to all operational departments including Front Office, Housekeeping, Laundry, Engineering, Security, Food & Beverage, Culinary, Banquets, and other hotel operations.
• Ensure all departments consistently execute company standards, brand requirements, service initiatives, quality assurance programs, and operational policies.
• Oversee daily hotel operations to ensure exceptional guest service, operational efficiency, cleanliness, safety, and profitability.
• Monitor guest satisfaction metrics, online reviews, service recovery trends, and operational performance indicators while implementing action plans for continuous improvement.
• Maintain a highly visible presence throughout the hotel to interact with guests, associates, and department leaders while ensuring service standards are consistently achieved.
• Lead daily operations meetings and communicate business priorities, occupancy trends, service expectations, and operational strategies.

• Lead efforts to maximize hotel profitability through effective management of revenues, expenses, productivity, labor costs, and operational efficiencies.
• Develop, monitor, and execute annual operating budgets, forecasts, business plans, and capital expenditures.
• Analyze financial results and operational performance to identify opportunities for revenue growth, expense management, and process improvement.
• Partner with Revenue Management and Sales teams to maximize occupancy, average daily rate (ADR), RevPAR, and overall profitability.
• Review inventory controls, purchasing procedures, labor management practices, and departmental expenditures to ensure financial objectives are achieved.
• Coordinate and oversee capital improvement projects to maintain asset value, enhance guest experience, and protect company investments.

• Champion a guest-focused culture that consistently delivers exceptional service and memorable experiences.
• Personally respond to and resolve significant guest concerns, service failures, and escalated issues.
• Ensure service recovery procedures are effectively implemented and opportunities for improvement are identified and addressed.
• Promote a culture of accountability and hospitality excellence throughout the hotel.

• Recruit, hire, develop, motivate, coach, and retain talented associates and leaders.
• Conduct performance evaluations and provide ongoing feedback, coaching, development, and recognition.
• Create a positive and inclusive workplace culture that promotes employee engagement, teamwork, and professional growth.
• Ensure fair and consistent administration of company policies, disciplinary procedures, and employment practices.
• Partner with Human Resources to maintain compliance with employment laws, labor regulations, and company policies.
• Foster open communication with associates at all levels and proactively address employee concerns and workplace issues.

• Collaborate with Sales, Catering, Marketing, and…