Communications Coordinator

About BRYCER:

BRYCER is the leading compliance software provider serving fire departments and local governments across the United States. Our mission is to deliver proactive services and technology to ensure jurisdictional compliance with inspection, testing, and maintenance laws. Our solutions are designed to be economical, efficient, flexible, and scalable, meeting the needs of code officials, inspection companies, and communities nationwide. We strive to create a safer environment for all.

The Compliance Engine TCE, BRYCER’s flagship software, provides a secure cloud environment in which third-party contractors that inspect, test, and maintain life safety systems including Fire Protection Systems, Backflows, Elevators, and Boilers submit their reports directly to the Authority Having Jurisdiction. This facilitates a more efficient review, tracking, and follow-up process with occupants to correct deficiencies and maintain systems, ensuring safer buildings and clean drinking water.

BRYCER is seeking a motivated and detail-oriented Communications Coordinator to support internal and external communications related to our services and technology.

This position reports to the Head of Marketing and works closely with Product, Engineering, Sales, and Customer Success teams. This individual will support communications regarding product updates, integrations, service enhancements, bug notifications, FAQs, and announcements.

This is a writing-heavy, execution-focused role that ensures messaging is clear, consistent, and accurate before distribution.

This is a full-time, in-office position based in Lisle, IL.

• Draft internal communications related to product releases, system enhancements, integrations, and bug fixes
• Prepare structured summaries and talking points for Sales and Customer Success teams
• Draft customer-facing emails explaining new features, updates, and service changes
• Assist in preparing press releases and public announcements
• Maintain and update internal and external FAQ documentation
• Organize and maintain release notes and product communication archives
• Work cross-functionally with Product and Engineering teams to gather accurate technical information
• Translate technical details into clear, easy-to-understand messaging
• Ensure messaging consistency across customer-facing and internal materials
• Support development of standardized communication processes for product updates

• Bachelor’s degree in Marketing, Communications, Journalism, Public Relations, or related field
• 0 to 2 years of professional experience in communications or marketing
• Strong writing and editing skills with exceptional attention to detail
• Ability to simplify technical information into clear and structured messaging
• Highly organized with the ability to manage multiple assignments and deadlines
• Comfortable working cross-functionally in a fast-paced environment
• Familiarity with CRM systems such as Zoho or similar platforms
• Proficiency in Microsoft Office

• Exposure to SaaS or technology environments
• Experience supporting product or service communications

• Medical insurance
• Dental insurance
• Vision insurance
• 401K plan
• Unlimited PTO
• Half-day Fridays year round