Technology Monitoring and Observability Engineer

Position Overview

International Motors is seeking a Technology Monitoring and Observability Engineer to design, build, and scale enterprise‑wide observability and event management capabilities across complex hybrid and cloud‑native environments. This role will contribute to the transformation of monitoring capabilities into a scalable, service‑centric observability platform that enhances system reliability and provides the foundation for auto‑scaling and auto‑healing capabilities. The position is a hands‑on technical role responsible for architecting and implementing technology monitoring telemetry pipelines across applications and infrastructure, driving AIOps capabilities and ensuring CMDB‑driven service visibility.

• Design, implement, and optimize enterprise observability solutions spanning infrastructure, cloud, and applications.
• Standardize the collection and ingestion of metrics, logs, traces, and events using modern telemetry frameworks.
• Build API‑driven integrations across monitoring, ITSM, and automation systems.
• Develop reusable dashboards, service level objective templates, and alerting standards.
• Continuously tune detection thresholds, anomaly models, and signal quality.
• Establish enterprise best practices for monitoring & observability.
• Engineer advanced event correlation, deduplication, and noise reduction strategies.
• Implement topology‑aware alerting models integrated with CMDB service mapping.
• Develop anomaly detection and predictive monitoring use cases.
• Design and deploy automated remediation workflows triggered by events.
• Drive measurable reduction in the proportion of human responses required to validate alerts and to resolve underlying conditions.
• Integrate observability tooling with CMDB platforms such as Service Now.
• Improve configuration item (CI) reconciliation, discovery patterns, and service mapping accuracy.
• Enable dynamic service models that support impact analysis and root cause identification.
• Establish automated data validation and quality controls.
• Lead initiatives to significantly reduce incident volume through intelligent alert tuning, automated remediation, service‑aware event management, and improved configuration accuracy.

• Bachelor’s degree and at least 5 years of Information Technology or IT Architecture experience, plus at least 1 year of lead experience.
• Master’s degree and at least 3 years of Information Technology or IT Architecture experience, plus at least 1 year of lead experience.
• At least 8 years of Information Technology or IT Architecture experience, plus at least 1 year of lead experience.

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (U.S. Citizen, Legal Permanent Resident, Refugee, or Asylee) to be employed in the United States. We do not anticipate providing employment‑related work sponsorship for this position (e.g., H‑1B status).

• Experience influencing senior technology stakeholders.
• Proven track record of enterprise transformation initiatives.
• Experience implementing enterprise observability platforms.
• Strong knowledge of CSDM or comparable service‑modeling frameworks.
• Experience implementing AIOps or event intelligence platforms.
• Background in large, multi‑domain enterprise environments.
• Experience integrating monitoring platforms (infrastructure, network, cloud‑native, APM).

This position offers competitive market‑based compensation, along with a comprehensive benefits package designed to support employee wellbeing. The expected salary will fall within the stated range, with final offer based on candidates’ applicable skills, knowledge, and experience.

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process, please email  to request assistance.