Associate Director, Digital Solutions

Position Overview

As the Associate Director of Digital Solutions
, you will serve as a strategic orchestrator at the intersection of technology, commercial strategy, and operational excellence. You will lead the digital transformation of three critical business pillars:
Warranty Digital Strategy, AI‑Driven Parts Pricing, and Dealer Management System (DMS) Integration Strategy. This is not a traditional IT role; it is a high‑impact leadership position requiring a strategic integrator who can navigate complex R&D environments while aligning with commercial go‑to‑market goals. You will lead a multidisciplinary team of developers and data scientists to build predictive models and seamless digital experiences that reduce costs, optimize revenue, and strengthen our dealer ecosystem within the commercial trucking industry.

• Warranty Digital Strategy & Claims Management
• End-to-End Ownership:
  Define and execute a comprehensive digital strategy for warranty claims management and supplier recovery.
• Customer Journey:
  Design a seamless, digital‑first experience for customers to understand, manage, and claim warranties, ensuring an intuitive end‑to‑end process.
• Supplier Recovery & Cost Mitigation:
  Drive the digital strategy for supplier recovery to ensure accountability and cost recoupment. Partner with Engineering and R&D to leverage data, AI, and ML to identify high‑warranty root causes and implement technical fixes to reduce overall warranty expense.
• Cross‑Functional Hub:
  Act as the primary liaison between the Commercial teams, the R&D teams, solving quality issues, and the IT teams, building the delivery platforms.
• AI‑Driven Parts Pricing Ecosystem
• Predictive Innovation:
  Lead the implementation of advanced AI/ML suites (including Syncron) to benchmark parts pricing against competitors and identify optimal market “sweet spots.”
• Ecosystem Integration:
  Ensure that AI‑driven pricing logic is not siloed, but fully integrated into the broader dealer and customer digital ecosystems.
• Commercial Alignment:
  Work directly with Retail and Wholesale Parts Business teams to gain approval for pricing strategies and ensure alignment with GTM objectives.
• DMS Integration & GTM Strategy
• Strategic Partnerships:
  Move beyond technical execution to define the long‑term Go‑to‑Market strategy and partnership models with Dealer Management System (DMS) providers.
• Synergy Identification:
  Analyze functional overlaps between internal service ecosystems and external DMS platforms to develop “win‑win” integration proposals.
• Workflow Optimization:
  Oversee the deployment of integrations that simplify dealer workflows and enhance data transparency.
• Leadership & Technical Governance
• Team Management:
  Lead and mentor a diverse team, including software developers and data scientists, fostering a culture of risk‑informed innovation.
• Platform Oversight:
  Provide strategic direction for enterprise platforms such as Pega and Syncron.
• Stakeholder Management:
  Present complex digital roadmaps to executive leadership and commercial stakeholders, translating technical milestones into business value.

• Bachelor’s degree and at least 9 years of technical project/program management experience; at least 5 years of management experience.
• Master’s degree and at least 7 years of technical project/program management experience; at least 5 years of management experience.
• At least 12 years of technical project/program management experience; at least 5 years of management experience.

• Legal authorization to work in the United States (US citizen, lawful permanent resident, refugee or asylee). No work‑sponsorship will be provided.

• Industry Expertise:
  Mandatory experience in the Commercial Trucking or heavy equipment industry.
• Leadership
  
  Experience:
  
  Minimum of 8–10 years of experience in digital product management, IT leadership, or strategic operations, with a proven track record of managing high‑level stakeholders.
• Technical Proficiency:
  Deep understanding of enterprise platforms such as Pega and Syncron.
• Familiarity with AI/ML model development and the ability to lead data science initiatives.
• Experience with Dealer…