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Technical Communicator. Lisle LilyLifestyle
Job in
Lisle, DuPage County, Illinois, 60532, USA
Listed on 2026-06-02
Listing for:
United Cerebral Palsy of Georgia
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Position
Technical Communicator
DepartmentProduct Support
Reports ToVP, Product Support
This role is perfect for someone who enjoys advanced diagnostics, problem-solving, training, and supporting equipment performance across earthmoving, mining, power systems, and compact construction equipment.
Benefits- Competitive Pay: Earn $60,000 - $80,000 (depending on your experience). Compensation will be based on heavy equipment and dealership experience.
- Comprehensive Benefits Package: Access to a full range of benefits that support your health, well‑being, and future.
- Stay Ahead of the Curve: We're committed to your development, offering hands‑on experience to stay current with the latest John Deere technology and industry trends.
- A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.
- Technical Support: Provide advanced support for dealership service departments and customers.
- Diagnostics & Troubleshooting: Resolve complex equipment and product issues using technical expertise and engineering resources.
- Dealer & Manufacturer Communication: Serve as the liaison between dealership teams, John Deere engineering, and DTAC.
- Technical Reporting: Prepare failure analyses, technical reports, and service communications.
- Issue Tracking & Documentation: Monitor and report recurring product concerns.
- Warranty & Product Support: Assist with warranty decisions and product support recommendations.
- Product Improvement Initiatives: Investigate equipment incidents and support ongoing product improvements.
- Training: Conduct in‑house John Deere product training to technicians.
- Education: Technical school certificate or equivalent work experience.
- Experience: 5+ years of heavy equipment technician experience required.
- Training: John Deere Capstone or equivalent product training preferred.
- Mechanical Aptitude: Strong understanding of heavy equipment systems with advanced diagnostic and troubleshooting skills.
- People
Skills:
Friendly, professional, and an excellent communicator. - Tech
Skills:
Proficient with computers, data entry, internet tools, and Microsoft Office programs. - Flexible Availability: Willing and able to work extended hours as needed.
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