Director of Regulatory & Quality - Hospice

At Residential Home Health and Hospice (“Residential”), we’re looking to add a Director of Regulatory & Quality to our extraordinary care team. Grounded by our belief that outstanding care is best delivered in a team‑based environment, the Director will partner with field staff and leaders to provide the best support to the patients we serve.

• Monitor and plan for improvement in patient satisfaction, rehospitalization, and clinical outcomes as outlined by CMS, joint‑venture, or payor requirements.
• Maintain survey readiness and develop plans of correction to meet regulatory requirements that uphold accreditation and licensure.
• Direct and manage team members for survey preparation and quality initiative activities.
• Respond to exceptions in performance metrics – clinical outcomes, audit results, compliance directives, and state survey results.
• Serve as a member of the Professional Advisory Committee and/or governing body.
• Participate as a member of compliance and policy review committees.
• Respond to escalations from CMS or state inquiries regarding patient care.

This job description outlines the core priorities of the role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified or assigned as needed to meet business needs.

• Licensed healthcare professional required (Registered Nurse or Licensed Practical Nurse) with current, active licensure in good standing.
• Bachelor’s degree required (or equivalent professional credential/experience);
  Master’s degree preferred.
• Minimum of three (3) years of experience in hospice or a comparable healthcare setting.
• Minimum of 3 years of leadership experience.
• Demonstrated success in coaching, mentoring, collaborating effectively within a team, and performance management, with the ability to develop and support high‑performing teams.
• Strong ability to delegate effectively and empower team members, promoting accountability and a culture of ownership.
• Proven leadership with the ability to supervise staff and interact tactfully with teams and the community.
• Strong business and operational management knowledge.
• Demonstrates strong leadership, critical thinking, and sound decision‑making skills.
• Communicates effectively both verbally and in writing.
• Applies sound clinical judgment and problem‑solving abilities.
• Maintains a sense of urgency, responsiveness, and attention to detail.
• Drives operational efficiency and supports business growth.
• Accurately documents information and maintains confidentiality.
• Exhibits professionalism, empathy, tact, organization, and accountability.
• Proficient in Microsoft Office Suite.

The employee is regularly required to talk or hear, stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment is a clerical office setting. The role uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The employee may travel by automobile and be exposed to changing weather conditions.

Graham Healthcare Group is an Equal Opportunity Employer.