Manager, Military & VA Student Finance

Company Description

About Covista

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage ista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development.

Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday).

This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

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Manager, Military & VA Student Finance is responsible for the overall processes, training, evaluation and support for student success through accurate management and processing of non-TIV financial aid including, but no limited to VA benefits as well as providing support to our internal customers and external agencies. This role manages day to day operations and handling of non-Title IV student issues, as well as assessing and measuring the effectiveness of services provided.

This leader is charged with being a role model for the organization Covista values and fosters a culture of CARE consistent with organization's mission, vision, and purpose.

Directs and manages a Student Finance team that is responsible and accountable for the invoicing and certification of non-TIV funds in addition to billing, payment posting, reporting, and account management and provides leadership in order to continually improve academic partner services. Ensures that the department is appropriately staffed which includes interviewing candidates, making hiring/promotion decisions, and ensuring all colleagues understand their role and responsibility.

Evaluates and reviews current customer service/operational practices and processes and advises management on recommendations for improvement. Provides management with tracking, reporting, and assessment of outcomes. Leads in the development of colleagues, department, and/or functional area that have an integral role in the overall customer service/operational initiative. Develops, implements, and monitors schedules that provide effective coverage to ensure quality. May prepare department staffing and budget plans and maintain adequate staffing while remaining within service level.

Ensures that colleagues have the needed tools and resources to collaborate with various Covista functions, applying knowledge of military, finance, and higher education policies, compliance and regulations to assist in the resolution of student account concerns. Identify and shares best practices with the department members to ensure that all staff members continuously provide and improve the student experience. Maintain a thorough understanding of all non-Title IV Student Finance programs, policies and procedures.

May assist with designing and presenting any special reports/projects. Completes other duties as assigned. Performs other duties as assigned. Complies with all policies and standards.

Bachelor's Degree required or Master's Degree preferred 4 years of combined professional experience required. Prior people management experience required. Experience working in a service-oriented industry and environment is required. Experience in budget preparation, financial modeling, and accounting management preferred. Prior experience speaking in front of senior leadership is required. Must know federal and state financial aid rules and regulations. PC skills in Microsoft Office and financial aid software.

Understand and support internal and external customer needs. Exceptional leadership, critical thinking, organization and interpersonal communication skills. Ability to interact with all levels of the organization and work in a…