Field Service Technician

• Salary Range : $45,635.20 USD to $71,032 USD
• Salary : $55,000 USD per year

Showing 1 location

Lisle, IL 60532, USA

What You'll Do

As a Field Service Technician, you will work on-site at terminal locations throughout the Chicagoland area (primarily located in the southern Chicagoland area and Joliet, IL).You will provide support to regional REMPREX clients through installing, troubleshooting, and servicing technology for our automated gate systems. You will do this through utilizing built-in diagnostics and external testing equipment to ensure proper functionality. The Field Service Technician will perform preventative maintenance and attend to any reported errors or broken equipment.

You’ll play a key role in ensuring REMPREX technology in the field is properly functioning and reporting any exceptions to the otherwise automated processes.

Responsibilities

• Apply knowledge of electronics, electrical circuits, mechanics, and programming through maintenance, installation, and auditing of the AGS
• Work with clients, by phone and in person, to identify operational and technical issues, and communicate potential downtime prior to beginning repair
• Install, repair, and document equipment and other products; replace defective units and components, as appropriate
• Properly apply and fill out Red Tags to defective parts and place on the Return Merchandise Authorization (RMA) shelf
• Prepare all necessary information, tools, and parts to complete daily responsibilities
• Accurately plan out all dispatches for the day
• Prepare necessary parts to accommodate required repairs as well as unforeseen occurrences
• Perform an audit of the service vehicle, including safety equipment, tools, tires, damage, and cleanliness
• Prepare, review, and complete work orders, Global Monitoring System (GMS) tickets, and Red Tags
• Prepare the work area with all required safety postings and clean up the work area upon completion of required work
• Safely operate a service vehicle for transportation purposes to and from the work area
• Provide top-of-the-line customer service to REMPREX clients
• Arrive on-time and in appropriate clothing
• Demonstrate a positive attitude
• Engage the client in meaningful conversation to explain repair information and estimated completion time
• Perform in-house hardware troubleshooting and repair
• Provide assistance to TSG Level I Support Technicians between dispatches
• Maintain a clean work environment in the lab, vehicle, and warehouse

This role is a full-time position, consisting of 40 business hours, and may require the Field Service Technician to travel on short notice to assist other field sites. The role may require the Field Service Technician to work non-standard hours including weekends and holidays.

What You’ll Need

• Minimum of two (2) years’ experience in a field service environment
• Proficiency in Microsoft® Applications
• Basic knowledge of AC, DC, and low voltage power
• Basic knowledge of networking including, ping, DHCP, and IP addresses
• Capable of safely handling hand and power tools
• Ability to prioritize tasks and work under pressure in a fast-paced environment
• Must be able to work in a team environment
• Driver’s license with a clean Motor Vehicle Record (MVR)
• Excellent customer interface and communication skills, verbal and written

Physical Requirements

• Capable of lifting 75 pounds with or without reasonable accommodation
• For lift bucket safety, weight cannot exceed 250 pounds, including tools

The Field Service Technician works directly with equipment located at intermodal train yards, and as a result is required to wear appropriate safety attire, i.e., boots, vest, safety glasses and hard hat.

Your assimilation into our culture is very important in having a long and mutually beneficial career  core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values.

Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve.

Integrity | We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard.

Innovation | We challenge…