Patient Service Representative

Pride Health is hiring a Patient Service Representative for one of its healthcare clients in Connecticut
.

This is a 3-month contract with a possibility of extension with competitive pay and benefits.

Length of Assignment – 3 Months (Contract with a possibility of extension)

Location – Litchfield, CT 06759

Shift – Monday–Friday, 7:30 AM – 4:00 PM

The Patient Services Representative is responsible for delivering exceptional patient care by managing intake, scheduling, and communications within a Primary Care setting. This role requires strong organizational, technical, and interpersonal skills to support both patients and clinical teams, ensuring smooth and efficient operations.

• Manage patient intake, scheduling, and calls using Epic and other healthcare systems
• Coordinate with clinical teams to facilitate patient care
• Schedule appointments and follow-ups, ensuring necessary preparation and authorizations
• Maintain and manage work queues efficiently
• Coordinate and manage medical records, including scanning non-clinical forms
• Provide excellent customer service at all touchpoints

• High School diploma or equivalent required.

• Minimum 1 year of Primary Care experience
• Proficiency in Epic
• Medical Terminology Training required
• Strong communication, technical, and organizational skills
• Detail-oriented, adaptable, and team-focused

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.