Front Desk Manager

Overview

Full-time Front Desk Manager at The Spa at Litchfield Hills

Location:

Litchfield, CT

Nestled in the heart of scenic Litchfield, CT, The Spa at Litchfield Hills has been a trusted destination for luxury spa and salon services since 2004. We offer expert massage, skincare, nail, and hair services in an elegant and serene environment.

We are seeking a Front Desk Manager to manage daily operations and our front desk team. We strive to maintain a positive and supportive working environment.

• Oversee operations of the Front Desk
• Hiring and training of Front Desk staff, and leading by example
• Maintain Front Desk staff schedules to ensure business hours are covered
• Act as a liaison between the staff and management team
• Handle the resolution of guest complaints
• Maintaining a high volume of phone calls with proper phone etiquette
• Juggle a variety of situations and adapt quickly to a fast-paced and demanding environment
• Proficiently schedule a variety of appointment requests
• Support team and maintain positive guest and co-worker relationships
• Ensure daily flow of the business is running smoothly, maintain the schedule
• Provide feedback to front desk team, encourage professional growth
• Maintain our establishment's standards to directly contribute to overall guest and employee satisfaction and our reputation

• Thinks critically and has the ability to solve complex problems under pressure
• Personable with guests from varying demographics, know appropriate small talk
• Enjoy taking initiative and following through thoroughly
• Detail-oriented and able to communicate effectively and professionally
• Receive constructive criticism and implement professional suggestions to behavior and skill based tasks enthusiastically
• Computer proficient
• Organized, result driven and hold team building skills
• Team oriented and a good fit for our company culture

• Minimum 2 years of experience in Front Desk or Administrative work
• Minimum 2 years of experience managing a team of at least 5 people
• Excellent interpersonal skills and a team-oriented attitude
• Dependable, professional, and passionate about wellness and holistic care
• Ability to maintain a positive environment
• Must be available to work some nights and one weekend day

• Competitive compensation
• Opportunity for a consistent schedule
• Work in an award-winning, luxury spa environment with a supportive team
• Access to spa amenities and professional development opportunities
• Matching 401(k)