Front Desk Hospitality Associate

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Title: Front Desk Hospitality Associate

Department: Front Office / Guest Services

Reports To: Guest Service Manager / Hotel Manager

Pay Rate: $20.00 / HR

Full-Time

The Front Desk Hospitality Associate is responsible for delivering exceptional hospitality and ensuring a seamless guest experience from arrival through departure. This role serves as a primary point of contact for guests, assisting with check-in and check-out procedures, responding to guest inquiries, coordinating requests with other departments, and ensuring the highest level of personalized service.

• Welcome and greet guests warmly upon arrival and provide a professional first impression of the property.
• Assist guests with check-in and check-out procedures.
• Provide information about hotel amenities, dining, activities, and local attractions in the Hudson Valley.
• Anticipate guest needs and provide personalized service throughout their stay.

• Answer incoming phone calls and respond to guest inquiries in a professional and timely manner.
• Manage reservations, room assignments, and guest information using the property management system.
• Process payments, billing inquiries, and daily financial transactions.
• Maintain accurate records of guest reservations and payments.

• Communicate with housekeeping, maintenance, food and beverage, and management to fulfill guest requests.
• Coordinate special guest services such as transportation, dining reservations, spa appointments, or local recommendations.
• Ensure accurate communication during shift changes through logs or reports.

• Address guest concerns and complaints promptly and professionally.
• Escalate complex issues to the Front Office Manager or Manager on Duty when necessary.
• Follow service recovery procedures to maintain guest satisfaction.

• Maintain a clean, organized, and welcoming front desk and lobby environment.
• Ensure guest service areas reflect the standards of a luxury hospitality property.

• High school diploma or equivalent required.
• Hospitality or tourism education preferred.

• 1-2 years of experience in hospitality, customer service, or guest-facing roles preferred.
• Previous hotel front desk experience is a plus.

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask in a fast-paced hospitality environment
• Basic computer and reservation system knowledge
• Professional appearance and demeanor

• Ability to work flexible schedules, including evenings, weekends, and holidays
  .
• Ability to stand for extended periods and occasionally lift light items (10-20 lbs).

• Customer-focused mindset
• Attention to detail
• Professional appearance and demeanor
• Conflict resolution
• Time management

Position Front Desk Hospitality Associate

Division Belden Hospitality LP

Location Belden Hospitality LP

This position is currently accepting applications.

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