Administrative Professional

Overview

Looking for your next career opportunity? The Mouse (Northwest Exterminating) seeks an Administrative Professional. We believe in investing in our team and customers, with values of honesty, integrity, and excellence. Our company has grown to over 1,000 team members across the Southeast.

As an Administrative Professional, you will be the critical link between customers and service professionals, ensuring smooth operations.

• Manage inbound calls and emails, assisting customers with payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams (administrative associates, sales, service professionals, and management) to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

• Adhere to the NORTHWEST WAY, upholding the highest standards of professionalism and customer care.
• Act as a brand ambassador—representing our values and image with every customer interaction.

• Starting Hourly Pay $17
• A comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry‑leading, quality training program.

• High School Diploma or equivalent required.
• No experience necessary.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer.