Customer Service Inside Sales

Position

Customer Service Representative

$17.00 - $18.00 per hour

Monday–Friday | 8:00 AM – 5:00 PM

This is a fully in‑office position in the Lithia Springs Fulton Industrial area. This is NOT a remote position.

The Customer Service Representative serves as the primary point of contact for customers, providing professional, timely, and accurate assistance. This role is responsible for handling inbound calls, processing orders, coordinating shipments, resolving customer concerns, and ensuring overall customer satisfaction.

• Answer incoming customer calls in a courteous and professional manner.
• Accurately enter and process customer orders.
• Schedule shipments and coordinate delivery timelines.
• Resolve customer complaints and issues promptly and efficiently.
• Assist customers with product inquiries, shipping questions, and pricing corrections.
• Investigate and correct order, shipping, or billing discrepancies.
• Maintain accurate records and documentation within company systems.

• Minimum of three (3) years of customer service experience from a manufacturing or distribution office setting (Not fast food, call center, medical, or retail).
• Strong phone etiquette and verbal communication skills.
• Basic computer literacy and ability to learn company systems.
• Proficient in English (verbal and written).
• Reliable, detail‑oriented, and customer‑focused.
• Must be able to pass a background check and drug screen.

All necessary equipment will be provided.

CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status or any other legally‑protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.

CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.

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