Customer Service Account Manager

This is an in office, not warehouse, not call center, not retail, not medical position Account Manager / Manufacturing Customer Service

Location:

Lithia Springs / Austell / Fulton Industrial / Mableton Area

Schedule:

Monday-Friday | 8:00 AM-5:00 PM

Position Type:
Temp-to-Hire | In-Office Only - NOT Remote or Hybrid

Compensation:
Hourly during temporary period; transitions to a salaried position once hired permanently

We are seeking an experienced Account Manager / Customer Service professional with recent manufacturing company experience for a growing company in the Lithia Springs/Austell/Fulton Industrial/Mableton area. This position is ideal for someone who understands the fast-paced nature of manufacturing customer service, order management, production timelines, and customer account support. We are looking for a dependable, professional team player with excellent attendance, strong follow-through, and outstanding customer service skills.

• Build and maintain strong relationships with assigned customer accounts
• Provide prompt and accurate responses to customer questions and requests
• Enter, review, and confirm customer orders accurately
• Manage customer forecasts and communicate requirements with production
• Monitor production ETAs and proactively communicate potential shipping delays
• Maintain and update customer pricing information
• Prepare quotes for new sales opportunities
• Follow up on orders, customer requests, pricing, and other account needs
  
  Communicate closely with production, shipping, sales, and other internal departments
• Help resolve customer concerns and order discrepancies
• Maintain accurate customer and account documentation
• Manage multiple priorities while providing a high level of customer service

• Recent customer service/account management experience within a manufacturing company
• REQUIRED Previous experience as an Account Manager, Inside Sales Representative, Customer Service Representative, or similar manufacturing-based position
• Excellent customer service and professional communication skills
• Strong organizational skills and attention to detail
• Excellent follow-up and ability to manage multiple customer accounts and priorities
• Dependable with excellent attendance and a strong work ethic
• Team-oriented while also able to work independently and take initiative
• Comfortable working in a fast-paced manufacturing environment
• Reliable personal transportation required - position is not accessible/recommended for dependence on public transportation
• Ability to travel occasionally for in-person customer reviews as needed
• Bilingual English/Spanish is a PLUS
• Bachelor's degree preferred, but not required
• Metal fabrication or related industrial manufacturing experience is a plus

This is a 100% in-office position. Remote and hybrid work are not available. Candidates must be able to successfully complete a criminal background check and drug screen as part of the hiring process.

This position will begin as a temporary-to-hire opportunity. Upon successful completion of the temporary period and permanent hire by the company, the position will transition to a salaried role. We are seeking someone interested in long-term stability and growth, not simply a short-term assignment.

CHASE Staffing is an Equal Opportunity Employer. CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as a disabled veteran, marital status, or any other legally protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.

CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.

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