Order Entry Clerk​/CSR

This role is not open for submissions from outside staffing agencies

CSR I

What Brought You Here

• Pay Range $17-$20/Hour
• Day Shift Hours-8 AM - 5 PM OT as needed
• Benefits starting DAY ONE!

Who You Are:

Entry-level position that provides customer service support to the organization by telephone, fax, or central workflow systems by obtaining, analyzing, verifying the accuracy of order information and customer requests in a timely manner. Initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of Trulite's Platinum customer service levels are maintained.

What You Will Be Doing:

• Answer customer service calls within defined Key Performance Indicators.
• Receives, prepares, and verifies the accuracy of orders from customers utilizing the company’s internal central workflow systems and customer purchase orders.
• Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Conducts follow-up phone calls within 2 hours to respondents who have concerns or questions.
• Prepares price quotations on items contained in the price book, creates quotations as required.
• Works with the sales, organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Answers customer’s technical questions regarding products and services.
• Attends regular customer service / branch meetings.
• Support and participate in the organization’s continuous improvement program and product training courses.
• Perform other related duties and provide back-up support to other group members as assigned by management.
• Ensure correct warranties are distributed as requested.
• Adhering to AR processes to meet internal and customer requirements.
• Manages daily customer back orders.
• Maintains appropriate working relationships with internal and external customers
• Adhering to AR processes to meet internal and customer requirements.
• Manages daily customer back orders.
• Maintains appropriate working relationships with internal and external customers

Skills You Bring:

• 0-2 years of customer service or relevant experience and High School Diploma or equivalent required.
• Related glass and aluminum work experience preferred.
• Must be able to multi-task, be organized, efficient, and accurate.
• Self-motivated and goal-oriented person with a drive to succeed to maximize business results.
• Fosters a whatever it takes attitude to get the job done.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Experienced user of Microsoft Office 365 suite.
• Listening skills and data collection with attention to detail are essential.
• Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Why Trulite:

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees
immediate access
to
health, dental, vision and life insurance benefits
, as well as provide
short/long-term disability
coverage to protect you financially if you should incur a non-occupational illness or accident.

Stay with us for a year and your
401k employer match is 100% vested
and immediately becomes part of your ever improving financial…