Manager, IT

Position: Manager, IT Applications
Global Technology Solutions (GTS) at Res Med is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across Res Med. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

We are seeking an experienced and results-driven
** Manager – IT Applications
** to oversee design, implementation, delivery, and support our Global Technical Services business function. This role requires a strong understanding of business processes within technical services, combined with hands-on experience applications such as Oracle, Salesforce etc. The ideal candidate is an excellent communicator and collaborator who can bridge technical teams and business stakeholders to deliver scalable, reliable, and innovative solutions.
** Key Responsibilities
*** Develop and execute technology roadmap for Global Technical Services in alignment with business strategies.
* Partner with global business leaders to identify opportunities for process improvement and digital transformation.
* Lead, mentor, and develop a high-performing global team of application analysts, solution architect and delivery managers.
* Foster a culture of collaboration, accountability, and continuous improvement.
* Ensure the stability, scalability, and security of applications supporting global service delivery.
* Drive system enhancements, integrations, and automation to improve operational efficiency and customer experience.
* Lead the successful delivery of projects across regions — from requirements gathering and design through deployment and support.
* Manage project portfolios, budgets, timelines, and resources effectively.
* Communicate complex technical concepts in a clear and business-relevant manner.
* Coordinate across GTS, business functions, and regional teams to ensure alignment and adoption of global solutions.
** Qualifications & Experience
*** Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or a related field.
* 10+ years of progressive experience in IT applications, with at least 5 years in a managerial capacity.
* Technical expertise in Oracle (ERP / EBS / Cloud) and Salesforce CRM ecosystems.
* Experience supporting  technical services  or manufacturing industry.
* Familiarity with integration technologies (e.g., Mule Soft, Boomi) and data governance best practices.
* Strong understanding of ITIL and enterprise change management processes.
* Excellent communication and stakeholder engagement skills.
* Demonstrated success managing global teams and large-scale technology projects.
** Key Competencies
*** Strategic and analytical thinking
* Strong team development skills
* Business partnership and stakeholder management
* Change leadership and innovation mindset
* Results-oriented and quality-driven execution
** Why Join Us
*** Play a pivotal role in transforming how our Global Technical Services business delivers world-class customer experiences.
* Lead high-impact technology initiatives across global markets.
* Collaborate with talented teams in a culture that values innovation, integrity, and continuous improvement.

We are shaping the future at Res Med, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.

Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package:  comprehensive medical, vision, dental, and life, AD&D, short-term and long-term…