Data Center Operations Area Manager, DCO

Overview

Amazon Web Services is a fast-paced technology company and a leader in the world of Data Centers. We are looking for a proven Data Center Technology Manager with solid experience in people management and scaling teams. The DCO Area Manager will drive the vision for the Data Center Operations within the region. The role includes mentoring, developing and growing people at all levels, supporting infrastructure projects and proposing scalable technical solutions.

The successful candidate will have experience managing a team of 70+ people on a 24/7 rotating shift across multiple Data Centers in central Ohio.

The ideal candidate would have a background in IT infrastructure, Data Centers, or experience in the industrial manufacturing domain (aircraft, automobiles, consumer electronics, heavy machinery, etc.) or Military experience. You should be familiar with Problem, Change & Incident Management, expenditure tracking, and ongoing design and implementation of new mechanisms.

• Team management of experienced Data Center Managers leading Data Center Technicians, including recruitment, people development through coaching and mentoring, performance reviews, and rotation management.
• Define the strategy to improve the efficiency and productivity of day-to-day 24x7 Data Center Operations.
• Manage and continuously improve workflows, processes, and throughput for Data Center Operations.
• Manage the global yearly operating budget: CAPEX (technical equipment, infrastructure development) and OPEX (cost of personnel, service provision, consumables and team events).
• Ensure operational KPIs and metrics are consistent, measured, and met inside AWS Data Centers.
• Drive innovation and automation within Data Center Operations.
• Challenge the quality and quantity of services provided by the Data Center Operations team and continually improve Customer Experience.
• Manage large-scale events in the Datacenters (crisis situations: thermal or power events, networking issues, etc.).
• Manage Vendor performance.
• Ensure Data Centers are compliant with all relevant security policies and procedures.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to deliver the highest standards for safety and security while providing capacity at the lowest possible cost for our customers, and you’ll experience an inclusive culture that empowers you to own ideas to completion.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate. AWS values diverse experiences and encourages candidates to apply, even if they do not meet all listed qualifications.

Inclusive Team Culture:
Our employee-led affinity groups foster a culture of inclusion. Mentorship & Career Growth:
Ongoing knowledge-sharing and career-advancing resources. Work/Life Balance:
We strive for flexibility and support in and out of the workplace.

• 4+ years of technical work with computer systems and technology components, or equivalent experience
• Bachelor’s degree in computer science, computer engineering, or related field, or experience managing teams
• Experience with Continuous Improvement and Six Sigma methodologies
• 4+ years of people management in data center operations or critical infrastructure environments
• 4+ years operating as a manager of managers

• Experience managing communication with geographically distributed teams
• Knowledge of safety, security, and availability incident response, incident management, and incident resolution
• Knowledge of server hardware, storage…