Data Center Technician , DCC Communities

Description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7.

Traveling within and outside of the regional work area is required.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

This is a possible night shift/overnight role:
It will require working overnight hours between approximately 6pm-8am. Work schedule may not be a standard 40hr work week. Specific days and hours may vary depending on site and/or schedule needs.

NOTE:

Amazon does not sponsor visas for this role. Lump sum stipend will be provided to eligible candidates who relocate for this position.

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds.
• Work in cramped and/or elevated locations.
• Bend, lift, stretch, and reach.
• Stand and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely and without limitation.
• Work in a noisy environment.
• Work shifts longer than 8 hours to support 24/7 operations (cover both night and day shifts).

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.

• High school or equivalent diploma.
• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Ability to work on a flexible schedule including days, nights, and/or weekends.

• Experience managing work and priorities through a ticketing system.
• Experience working in a Data Center environment.
• An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.).
• Understanding of network design, protocols and layer 1/2 troubleshooting.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation, please visit (Use the "Apply for this Job" box below). for more information.

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Pay range: 27.00–48.00 USD hourly (varies by site). Lump sum relocation stipend provided if applicable.

Company:
Amazon Data Services, Inc.

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