Data Center Operations Manager , ATL DCO

Overview

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop and drive career planning for data center teams
• Lead recruiting and onboarding efforts
• Lead performance management activities for team members
• Manage and deliver mid-size projects
• Ensure effective and efficient management of day‑to‑day data center operations including queue management, shift arrangement and hardware logistics
• Learn and become a subject‑matter expert across all aspects in data center operations
• Monitor and drive all operational KPIs and metrics to ensure IT capacity availability, inspire and guide improvement in team process, technology innovation and automation
• Manage large‑scale events (outages) and act as the call leader
• Manage and improve workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs; maintain on‑call schedule coordination and attendance
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve the Customer Experience

• 4+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience
• 2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities

• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• Experience in technical writing in a relevant field
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, CND (Certified Network Defender), Network+, or Security+
• Experience with system management tools and client/server environments

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

USA, GA, Lithia Springs – 78,400.00 –  USD annually

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

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