Engineer - Hardware Support

Hardware Support Engineer

Location:

Lithia Srpings, GA (US)

Domain:
Warehouse Automation | Robotics | Hardware Support

About Grey Orange

Grey Orange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, Grey Orange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia.

For more information, visit

Our Solutions

The Grey Matter Multiagent Orchestration (MAO) platform provides vendor agnostic fulfillment orchestration to continuously optimize performance in real time: the right order, with the right bot and agent, taking the right path and action. Currently operating more than 70 fulfillment sites across the globe (with deployments of 700+ robots at a single site), Grey Matter enables customers to decrease their fulfillment Cost Per Unit by 50%, reduce worker onboarding time by 90% and optimize peak season performance.

In retail stores, our gStore end to end store execution and retail management solution supports omnichannel fulfillment, real time replenishment, intelligent workforce tasking and more. Using real time overhead RFID technology, the platform increases inventory accuracy up to 99%, doubles staff productivity, and enables an engaging, seamless in store experience.

Role Overview

Grey Orange is seeking a motivated Hardware Support Engineer to support customers and internal teams within the warehouse automation industry.

In this role, you will provide first-level hardware support for Grey Orange robotic and automation systems, monitor system performance, troubleshoot technical issues, and work closely with cross-functional teams to ensure operational uptime and customer satisfaction.

This is an excellent opportunity for early-career engineers interested in robotics, automation, and hardware support within a fast-paced, technology-driven environment.

Key Responsibilities

Technical Support & Issue Resolution

* Troubleshoot and resolve first-level hardware and technical issues for Grey Orange products

* Monitor system alerts, downtime, and operational performance metrics

* Coordinate with onsite engineers to recover robotic systems and resolve incidents

Monitoring & SLA Management

* Monitor operational KPIs and ensure adherence to service-level agreements (SLAs)

* Track system downtime and escalate issues as needed

* Support ongoing operational performance and system availability

Documentation & Reporting

* Maintain accurate ticket documentation and technical logs

* Follow established SOPs for issue tracking and resolution

* Support documentation updates for new product features and processes

Cross-Functional Collaboration

* Work closely with Hardware, Support, and Engineering teams across global regions

* Provide technical feedback to internal teams to support product improvements

* Assist in building scalable support processes and knowledge-sharing initiatives

Continuous Improvement & Maintenance

* Support predictive maintenance initiatives and preventive troubleshooting efforts

* Identify opportunities for process improvements and operational efficiency

* Promote a strong safety and customer-focused culture

Required Qualifications

* Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or related technical field

* 0-2 years of experience in robotics, automation, hardware support, or related areas

* Basic knowledge of Linux/Shell terminal environments (Putty, Kitty, etc.)

* Strong troubleshooting and problem-solving mindset

* Proficiency with Microsoft Office and Google Workspace tools

* Strong written and verbal communication skills

* Ability to work collaboratively across global and cross-functional teams

* Comfortable working in rotational shifts in support of global operations

Preferred Qualifications

* Internship or project experience in robotics, automation, or hardware systems

* Familiarity with hardware/software integration concepts

* Experience working in fast-paced technical or operational environments

* Willingness to travel, including international travel, as needed

Equal Opportunity Employer

Grey Orange is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected status.