Data Center Technician , DCC Communities

Job :  | Amazon Data Services, Inc.

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. The Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. The team includes software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles, collaborating across AWS to deliver high standards of safety and security while providing the sensitivity of capacity at low cost.

Inclusive culture welcomes bold ideas and empowers ownership to completion.

• Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on‑call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on analysis of operational issues
• Helping to interview, train and onboard new team members

• Lifting and moving material up to 40 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in an industrial environment
• Work shifts longer than 8 hours to support 24/7 operations (covering day, mid, and night shifts)
• Performance may involve travel to established locations for training until the designated site becomes fully operational

• Ability to travel to or commute between data‑center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Resolve problems at the root and understand the broader context
• Maintain service level agreements through proactive issue detection and reporting
• Act in the absence of direction or support
• Improve effectiveness through process innovation

• 2+ years of computer/server hardware troubleshooting experience, or related IT experience
• 2+ years of layer 1/2 networking experience (including troubleshooting and repair)
• Flexibility to work a schedule that includes weekends, nights, and holidays

• Knowledge of network design, protocols and troubleshooting
• Knowledge of Linux/Unix administration
• Bachelor's degree in an IT‑related field (e.g., Computer Science, Network Engineering) or equivalent professional/Military IT experience
• Experience in a data center or other critical environment
• Experience training and onboarding of new team members

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

USA, GA, Covington - 30.00 - 54.00 USD hourly