System Specialist

Location:

USA - Lithia Springs, Riverside Pkwy

Division:
Solutions

Job Posting

Title:

System Specialist - 118811

Time Type:
Full Time

This position will be on-site at one of our sites in Atlanta: 1033 Jefferson St. NW; 1101 Donelly Ave SW; 760 W. Peachtree St NW.

The System Specialist WMS Design Lead is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include installing, maintaining and supporting the facilities computer systems, providing general maintenance and system updates on network hardware and software, analyzing problems, monitoring networks, evaluating system performance, identifying user needs, and determining system and network requirements.

May be required to be “on call” outside of normal business hours to resolve system failures or other problems.

• Acts as the primary support of the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application.
• Works with the company’s team to successfully close support service request issues and support testing activities.
• Works with project teams to help implement, maintain, and improve internal systems.
• Ensures company assets are maintained responsibly.
• Effectively communicates relevant IT-related information to site management and client management.
• Maintains system efficiency to ensure the site’s computer system functions properly.
• Tests and coordinates modifications to the system when needed, troubleshooting problems when they occur.
• Maintains communication with corporate IT and operations staff.
• Works with corporate IT to resolve complex issues.
• Collaborates with IT to determine ways to store, organize, analyze, and present data.
• Produces regular reports on a daily, weekly and monthly basis.
• Ensures all RF Standard Operating Procedures are current.
• Trains associates on updated SOPs, Microsoft Office, WMS programs, and RF guns.
• Responds to all inquiries about WMS-Red Prairie and/or other related computer-related issues.
• Refs questions to appropriate people when necessary.
• Communicates professionally with all internal and external customers.
• Adheres to professional etiquette standards when communicating with management, coworkers, customers, and visitors.
• Assists with various research and special projects.
• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation within scope of responsibility.
• Ensures procedures exist at all sites to guarantee client service, productivity, and facility and equipment maintenance.
• Sets goals to provide continuous improvement for assigned site.

• Performs other duties as required.

• None.

• Mid to Senior Microsoft Office skills.
• Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region.
• Experience in the administration and maintenance of infrastructure, software, systems, etc.
• Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS.
• Wi‑Fi experience / RF systems and equipment experience.

• English (reading, writing, verbal).
• Interpersonal communication and language skills (e.g., listening, speaking, reading, writing).
• Communication facilitation skills and mature communication skills to communicate at all levels.
• Basic to intermediate skills needed.
• Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment).
• Analytical skills (e.g., storing information, data management, mining data, learning, and following procedures).

• Either a four‑year degree in a computer related field or a 2‑year degree and relevant experience is a basic requirement.
• Minimum of 2 years of job‑related/relevant experience.
• 3‑5 years of experience is preferred.
• Experience dealing with…