DC Operations Manager

S.P. Richards Company

S.P. Richards is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity. The company ensures that all applicants and employees are considered for hire, promotion and job status, without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, veteran status, disability, or any other characteristic protected by law.

The Operations Manager serves as the second-in-command within the Distribution Center, partnering closely with the DC Manager to drive operational excellence, team performance, and customer fulfillment. This role leads daily warehouse operations across inbound, outbound, inventory control, and/or fulfillment functions, ensuring safety, productivity, quality, and service targets are consistently achieved.

The Operations Manager is a critical leader responsible for developing frontline leadership, executing strategic initiatives, and stepping in to lead the site in the absence of the DC Manager.

• Oversee daily distribution center operations, including receiving, putaway, picking, packing, shipping, and inventory management
• Drive execution against KPIs including productivity, order accuracy, on-time shipping, and cost performance
• Ensure consistent adherence to standard operating procedures (SOPs) and continuous improvement initiatives
• Partner with the DC Manager to implement operational strategies and network priorities

• Lead, coach, and develop a team of supervisors and frontline employees (often 50–150+ associates depending on site)
• Foster a high-performance culture grounded in accountability, engagement, and recognition
• Support succession planning and leadership pipeline development
• Partner with HR on employee relations, performance management, and workforce planning

• Champion a culture of safety-first, ensuring compliance with all OSHA and company safety standards
• Lead incident investigations and implement corrective actions
• Ensure alignment with company policies, labor regulations, and operational compliance standards

• Identify and implement process improvements to increase efficiency, reduce costs, and enhance service levels
• Utilize data, metrics, and reporting tools to drive decision-making
• Lead or support Lean, Six Sigma, or similar process improvement initiatives

• Ensure customer orders are fulfilled accurately and on time
• Partner with cross-functional stakeholders (Transportation, Supply Chain, Customer Service) to resolve service issues
• Maintain a strong focus on both internal and external customer experience

• Act as the primary site leader in the absence of the DC Manager
• Support strategic planning, budgeting, and performance reviews for the facility
• Represent the DC in cross-functional meetings and leadership discussions

• Operational execution and business acumen
• Leadership and team development
• Problem-solving and data-driven decision making
• Communication and cross-functional collaboration
• Change leadership and adaptability

• Bachelor’s degree in Supply Chain, Business, Logistics, or related field (or equivalent experience)
• 5–8+ years of progressive distribution/warehouse operations experience
• 3–5+ years of leadership experience managing supervisors or large frontline teams
• Strong knowledge of WMS systems and warehouse operations best practices
• Proven ability to drive metrics, improve processes, and lead teams in a fast-paced environment

• Experience in high-volume, multi-shift distribution environments
• Powered Industrial Truck (PIT) certification
• Lean, Six…