Residential Services Coordinator

The Residential Service Coordinator I (RSC I) is responsible for the day‑to‑day management and program compliance for Developmental Disabilities Ministries, Inc. (DDM) services (CRA, CLS, and other DDM services). This role includes providing direct care to enhance person‑centered services, covering shifts due to vacancies and call‑outs. Generally, the RSC I works 30 hours a week in direct care and 10 hours of administrative tasks and is classified as a full‑time employee.

DDM is a Christian Ministry, and it is our purpose to provide residents with the highest quality of care and services in an atmosphere of dignity and respect.

• Conduct and ensure direct care staff are properly trained and in compliance with training standards.
• Ensure training tracking system is used by direct reports and provide training and oversight as needed.
• Serve as the hiring manager for all staff in the home.
• Responsible for performance reviews, progressive discipline, and management of staffing; work directly with the Program Manager and HR to address staffing issues.
• Work directly with the Program Manager and Human Resources to recruit and appropriately staff homes.
• Audit shift notes for all homes of responsibility to ensure quality and billable services.
• Develop and manage the personnel budget.
  • Develop schedules.
  • Ensure hours worked match scheduled hours.
  • Monitor overtime and take appropriate actions to mitigate OT expenses.
• Communicate frequently with home staff; conduct staff meetings.
• Utilize and manage direct reports’ HR information in Paycom.
• Conduct weekly and daily compliance checks.

• Cover shifts for vacancies, doctor’s appointments, and enhance person‑centered services and access rule requirements.
• Complete time‑sensitive documentation if not completed by staff.
• Scheduled for 30 hours of direct care per week.
• Work with Tarrytown and pharmacies to update MARs with new medications.
• Upload or ensure all doctor’s appointments, documentation, and follow‑ups are in Therap and documented. Complete Resident Summaries.
• Complete monthly ISP Tracking Programs or ensure ISP goals are being worked on and documentation is completed based on ISP.
• Manage grocery shopping/home supplies/office supplies ordering and expenses (Clicklist).

• Conduct monthly home and vehicle checks.
• Complete vehicle maintenance (oil changes, repairs, tires, etc.).
• Obtain quotes, follow up, and ensure the home remains safe and in good repair.
• Ensure mileage, emergency drills, and other facilities documentation is completed.
• Create cleaning schedules for the home.

• Communicate with family members, day programs, support coordination, HFDR, and other stakeholders regarding current services and compliance. Report any issues or concerns to the Program Manager.
• Complete or ensure annual documentation (consents, releases, day‑to‑day living agreements) is uploaded and accurate in Therap.
• Oversee healthy menus.
• Audit residents' funds and petty cash.
• Participate in pre‑ISP person‑centered planning, development of ISP goals, and actively participate in the implementation of ISP.
• Maintain confidentiality of Core Team Members at all times.
• Attend required educational/professional development meetings.
• Audit documentation of Core Team Members’ behaviors, medical conditions, and training progress on an ongoing basis and communicate needs to the Program Manager and Nurse.
• Complete the Annual Health Risk Screening Tool and update as needed with medication changes, new or additional diagnoses, and changes of condition. Inform the Nurse when HRST is a level 3 or above.
• Ensure all GERs/incidents are reported immediately. Work directly with the Program Manager to ensure all DBHDD reportable incident reports are submitted accurately and timely.
• Implement DDM Policy/Procedure Manual as directed.
• Attend all meetings such as ISP and SIS for Core Team Members as needed.
• Participate in the evaluation and admission process of all new Core Team Members referred to the home.
• Ensure documentation required by DDM and state agencies is present, accurate, and meets quality standards.
• Resolve any…