Customer Account Specialist

Why Do We Need You?

The customer account specialist (CAR) is responsible for managing the order process from the acceptance of an order from the customer or region through the completion of the process of invoicing. This position will have contact with multiple areas of the sales and production process and with external relationships including vendors, customers and logistics providers. The CAR will build relationships with business segment team members to collaborate to support business plans and provide solutions throughout the process.

• Manage the processing of order entry and execution of orders into the system. Ensure that both manual and automated orders are verified and accurately entered into SAP and that all customers receive appropriate and accurate confirmations and communication within department service level agreements (SLA).
• Enter and execute all types of orders for various business units for US and Canada, including sample and third‑party requests within order entry turnaround time as noted in SLA guidelines and in accordance with customers requested ship and/or delivery dates.
• Build and maintain relationships with customers, both internal and external along with other company departments and outside contacts including but not limited to logistics and product vendors.
• Process order changes requested by customers within SLA expectations with accuracy. Escalate order issues to CS Management team timely and accurately.
• Provide solutions support to internal and external customers to ensure customers are serviced appropriately, timely and accurately.
• Professional management of inbound and outbound call handling. Communicate order shipment expectations to operations and outside vendors for rush order requests.

• High School Diploma or accredited GED – Required.

• Bachelor's Degree in Business Related Discipline – Preferred.
• 2+ years’ of Customer Service in a high‑paced industry – Required.
• 2+ years’ experience with SAP – Required.
• 2+ years’ Experience order management and logistics – Preferred.

• Basic working knowledge of Sales Force.
• Outstanding attention to detail and organizational skills.
• Capable of working independently on daily work activities and miscellaneous work assignments.
• Ability to successfully organize and prioritize workload and follow up accordingly.
• Demonstrate ability and willingness to work in a team environment and to accomplish goals through cooperation.
• Proven ability to stay focused and multi‑task in a fast‑paced environment.
• Demonstrates grace under pressure.
• Ability to communicate clearly and effectively both written and verbal.
• Confident and professional telephone presence.
• Proficiency in Microsoft Office Suite.
• Basic working knowledge of Excel.
• Strong customer service mindset that embodies problem solving and resolution skills.
• Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co‑workers.
• Ability to multitask and handle a high volume of work accurately.
• Desire to grow within the company.
• Must be a strong team player able to work in a cross‑functional team environment.
• Must be a self‑starter.

Saint‑Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. Provided is the national pay range for this position which is $53,500 – $82,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 8% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position is $57,780 – $89,100. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Employees have the flexibility to choose the benefits that best fit their individual needs:

• Health and Wellbeing – Supporting your wellbeing, to…