Customer Service Supervisor
Job in
Lithonia, DeKalb County, Georgia, 30038, USA
Listed on 2026-08-05
Listing for:
Success Decoders
Full Time
position Listed on 2026-08-05
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Bilingual -
Management
Client Relationship Management
Job Description & How to Apply Below
Customer Service Supervisor
The Customer Service Supervisor oversees a small team of customer service representatives, ensuring high-quality service and efficient resolution of customer inquiries. This role involves coaching team members, monitoring performance, and supporting daily operations to enhance customer satisfaction.
Responsibilities- Supervise and support a small team of 1-5 customer service representatives
- Monitor team performance and provide coaching to improve customer service skills
- Handle escalated customer issues and ensure timely resolution
- Maintain service quality standards and customer satisfaction metrics
- Coordinate scheduling and workflow to meet team targets
- 5+ years in customer service supervision
- High School Diploma or equivalent
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