Assistant Store Manager PT

About Our Company

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan‑driven products and unforgettable retail experiences.

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts foster a passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids products and services.

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through LIDS Training Programs, goal setting, and regular follow‑up.
• Administer the progressive steps of discipline, including verbal and written warnings.
• Engage team members by creating a fun and productive environment and helping them understand how their work supports company objectives.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
• Responsible for scheduling and staffing the store, including calling in associates for unexpected peaks when the Store Manager is not present.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage compliance with company policies, procedures, and guidelines, including safekeeping of inventory, funds, and property.
• Other duties as assigned.

• Lead, execute, and assist Lids selling strategy to achieve KPIs and sales targets while delivering exceptional customer service.
• Resolve customer feedback and address issues in the moment, including escalations and urgent requests, aiming to 'make it right.'
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in‑store offers when live in‑store through employee education.
• Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

• Execute operations‑focused company‑level directives, promotions, and initiatives.
• Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment—MPOS, Lids Custom, etc.—by conducting daily audits, verifying functionality, and ordering repair as needed.
• Maintain store facilities, supplies, and services by executing service requests and replenishing supplies.
• Manage cash accurately, including opening and closing the till, using counterfeit‑protection practices, and consistent bank drops.
• Prepare store for inventory audits and support their execution to confirm inventory accuracy.
• Open and close the store following the procedures in the Operations P&P Manual.

• Protect company assets within guidelines of LIDS Retail policies.
• Assist in preparing store work schedules that provide proper coverage and adhere to wage‑control guidelines.
• Follow all policies to accurately manage store inventory, including receiving, transferring, pricing, and product counts.
• Organize the backroom strategically to maximize efficiency.
• Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations and seasonal merchandise changes.
• Maintain the look and feel of the store through day‑to‑day VM activities.
• Execute special pricing signage and promotional adjustments during operating hours to align with overall sell‑through strategy.

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and clear…