Inside Sales Representative – Parts & Equipment Job Lithonia area,Georgia USA,Sales

Inside Sales Representative

The responsibility of the Inside Sales Representative is to grow revenue by managing inbound and outbound sales activity from within the office, focusing on both existing account growth and new customer acquisition. The ISR's goal is to meet sales targets, respond quickly to customer inquiries, and ensure a high level of customer satisfaction.

Key Responsibilities

Customer Relationship Management

Build and maintain strong relationships with clients over phone, email, and chat
Be proactive in addressing the needs and concerns of clients
Foster long-term partnerships and repeat business

Sales Strategy & Execution

Execute outbound calling and email campaigns to generate new business
Set and achieve sales goals, coordinating with the Sales Manager/Director
Identify new business opportunities within assigned accounts or lead lists

Market & Product Knowledge

Maintain up-to-date knowledge of product catalog, pricing, and availability
Identify competitors and gather competitive information on pricing and products
Analyze customer needs and recommend appropriate products/solutions
Identify upsell and cross-sell opportunities with existing customers

Reporting & Forecasting

Monitor personal and team sales activity/reports and provide feedback to management
Forecast sales performance for assigned accounts or lead pipeline
Identify areas for improvement in process or performance

Problem Solving

Address customer issues (orders, shipping, billing, returns) timely
Find solutions to problems, no matter how complex, escalating when necessary

Negotiation

Identify customer needs and how our products solve their issues
Negotiate pricing and terms within approved guidelines
Identify customer budget and find mutually beneficial price points

Account Planning

Develop and manage account plans for assigned customers
Actively prospect and call on potential customers
Nurture and convert inbound leads quickly

Minimum Requirements

Ability to work primarily from an office/desk-based environment, handling high call/email volume

Excellent oral and written communication skills - must enjoy speaking with people and building rapport over the phone

Proficiency in Microsoft Suite of products, and experience with CRM software

Excellent time management and organizational skills

Ability to multitask across phone, email, and order systems simultaneously

Other Desired Qualities

Strong problem-solving skills

Adaptable

Customer-focus attitude

Prior inside sales, call center, or customer service experience a plus