Logistics Coordinator

Job Summary

About the Position

Are you ready to join a dynamic team at the forefront of the Food Service industry? We are seeking a motivated and detail-oriented individual with strong written communication and problem-solving skills to join our growing Logistics Coordinator team!

Based in Lancaster, PA, Clark Associates has been a disruptive force in the food service industry for over 50 years. As its newest division, Clark National Accounts has been charged with further expanding the reach of Clark's products and services through the strategic application of technology and innovation. Our team’s overarching goal is to provide creative and effective solutions to the unique needs and challenges of national accounts across Restaurant & Retail, Hospitality, Healthcare, Higher Education, Senior Living, Casino, B&I, and Entertainment industries as it relates to the sourcing of over 500K products across multiple categories that are required to run their day-to-day operations.

Clark National Accounts continues to sustain an exhilarating growth rate, and with the desire for expansion, comes ample opportunities for professional development and the chance to impact the trajectory of an ever-evolving business unit. We’re looking for hungry and humble candidates excited to work with some of the hottest national brands and be a part of our fast-growing team.

As a Logistics Coordinator, you will play a crucial role in ensuring the smooth and efficient processing of orders, from inception to delivery. You will be responsible for monitoring order fulfillment issues, collaborating with various departments to address challenges, and providing timely updates to our valued stakeholders. You will have the opportunity to showcase your excellent communication skills by building and maintaining relationships with transportation providers, vendors, and internal contacts which will be essential as you work to resolve shipping issues and ensure timely delivery.

Additionally, you will utilize your proactive problem-solving abilities by identifying and resolving product or service issues as they arise. With a focus on continuous improvement, you will analyze reports to track inventory, identify areas for enhancement, and implement solutions to optimize our operational efficiencies.

If you are a self-motivated individual with a passion for driving excellence and customer satisfaction, we want to hear from you. Join us in shaping the future of our industry as a Logistics Coordinator. Apply today to embark on a rewarding career journey with us!

KEY ROLE HIGHLIGHTS

• Proactive Identification of Delays: Continuously monitor order processing stages to foresee potential delays or bottlenecks, utilizing historical data and real-time analytics to anticipate issues before they arise.
• Efficient Mitigation Strategies: Implement rapid and effective solutions to mitigate delays, such as reallocating resources, expediting processes, or communicating with relevant stakeholders to expedite resolution.
• Proactive Communication: Reach out to stakeholders with transparent and timely updates on delays, providing accurate lead times, setting clear expectations, and offering alternative solutions to meet their needs.
• Empathetic Engagement: Approach stakeholder communication with empathy and understanding, acknowledging their concerns and offering support to ensure a positive experience despite any inconveniences.
• Rapid Responsiveness: Respond promptly to all inquiries in the Logistics Support inbox, Outlook, and Teams Channels, demonstrating a commitment to providing timely assistance and resolution.
• Thorough and Detailed Responses: Provide comprehensive and detailed responses to address all aspects of stakeholder inquiries, offering helpful suggestions and preemptively addressing potential follow-up questions to streamline the communication process.
• Organizational Excellence: Maintain a clean and organized inbox by promptly deleting old conversations, properly categorizing and tagging conversations as they arise, and ensuring that all relevant information is easily accessible for future reference.
• Systematic Task Management: Establish a structured approach to task oversight, setting designated times/days for task completion and adhering to a consistent schedule to ensure that no tasks are overlooked or neglected. Maintain clear communication with team members regarding bandwidth and status of tasks as necessary.
• Attention to Detail: Pay meticulous attention to detail when managing tasks, orders, or the Logistics Support inbox, ensuring that each task is fully and thoroughly addressed according to established protocols and standards.
• Comprehensive Issue Identification: Utilize a comprehensive approach to identify and address issues that extend beyond immediate concerns, such as recurring patterns or underlying systemic issues.
• Holistic Problem-Solving: Take a holistic approach to problem-solving, considering the broader implications and potential impact on customers,…