Regional Dispatcher - HVAC

The Regional Dispatcher role is based in our Lititz office and plays a pivotal role in the impact and dedication to customer satisfaction, bridging the empathetic personality of Haller Enterprises and our unwavering commitment to delivering top‑notch services to our valued customers in the Lititz region. You will be the essential link between our customers and Commercial Service Technicians, ensuring seamless communication and prompt service.

The work hours will be from 7:00 AM to 4:00 PM, Monday through Friday, with the possibility of added hours during peak seasons.

• Schedule and dispatch Service Technicians, maintaining daily schedules and ensuring timely service calls are completed.
• Coordinate return trips with customers and collaborate with vendors to facilitate prompt part returns.
• Create work orders promptly as incoming service calls are received, ensuring assignments align with technician zones and skill sets.
• Maintain an up‑to‑date customer database with accurate information for streamlined service records.
• Communicate clearly and concisely with department managers, team members, and customers to uphold smooth operations and excellent service.
• Conduct debriefings with technicians after each service call and maintain continuous communication throughout the day to address issues promptly.
• Initiate follow‑up actions such as confirming first calls the night before to remind customers of scheduled appointments.
• Collaborate with the Commercial Service Manager and the Customer Care Administrator to manage call capacity and enable efficient scheduling.
• Show flexibility and a willingness to assist in other areas as needed, contributing to overall team success.

• Customizable medical benefits, including company‑paid Life Insurance, Long Term Disability, and contributions to 401(k) and HSA accounts.
• Company‑provided technology with ongoing upgrades.
• First‑year PTO accrual of 3 weeks plus holidays.
• Ongoing training and career development opportunities.
• Outstanding company culture based on Haller's Mission/Vision/Values.
• Quarterly one‑on‑one meetings with manager to discuss career pathing, wages, and growth.
• No micromanagement: empowerment is a core value, and we trust you to excel in your role.

• High school diploma or general education degree (GED).
• Minimum of 3 years of experience in customer service or dispatching roles.
• Proficiency in Microsoft Office applications and general computer skills.
• Strong organizational and multitasking abilities.
• Attention to detail and an understanding of its operational impact.
• Experience with Service Titan software is highly valuable.
• Experience in HVAC, Plumbing, and/or Electrical fields is a bonus.
• Geographical knowledge and ability to navigate the greater Lititz region.

Equal access to programs, services, and employment opportunities are available to all persons without regard to race, color, religious creed, ancestry, age, sex (including pregnancy, sexual orientation, and gender identity), national origin, handicap or disability, the use of a support animal, genetic information, or any other basis protected by federal, state, and/or local law.

By the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the Human Resources and Talent Acquisition Department. Examples of reasonable accommodations include making a change to the application process, providing written materials in an alternate format such as braille, large print, or audio recording, using a sign language interpreter, and using specialized equipment to modify testing conditions.

As part of our standard hiring process, any candidate that is made an offer of employment must have a background check, physical evaluation, drug screening, and motor vehicle record performed.