Customer Support Internship - Summer
Listed on 2026-09-03
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Customer Service/HelpDesk
HelpDesk/Support
Job Summary
Based in Lancaster, PA, Clark Associates has been a disruptive force in the Food Service industry for 50 years. As its newest division, Clark National Accounts has been charged with further expanding the reach of Clark's products and services through the strategic application of technology and innovation. Clark National Accounts' rapidly expanding client portfolio includes a wide variety of nationally recognized brands, each with their own unique set of formidable challenges and exciting opportunities.
The Customer Support Intern has the chance to make a significant impact at Clark National Accounts by supporting the customized distribution services that power our partnerships with major national brands. This role puts the intern at the center of our technology-driven workflow as they work closely with the Account Support team to dig into customer questions, research orders and products, and help craft clear and helpful communication that improves the customer experience.
Responsibilities- Assist Account Support Representatives with customer inquiries while maintaining a professional and empathetic tone
- Research order details, fulfillment issues, or product questions and help identify the root cause of customer concerns
- Learn to apply critical thinking and hospitality-centered problem-solving to create solutions that support long-term customer loyalty
- Support platform quality assurance by proactively reviewing the CNA marketplace for accuracy, consistency, and overall user experience
- Assist with account-specific tasks, including preparing or updating internal reference materials
- Take part in training sessions, system learning, quality feedback discussions, and team meetings to build communication and service capabilities
- Contribute observations or ideas that support process improvement and the continued development of CNA’s evolving platform
- Partner directly with Account Support Consultants (ASCs) to support some of the largest customer accounts in the industry
- Collaborate cross-functionally with various teams, such as Logistics, Platform, Tax, Accounts Receivable, and our distribution centers, to help research issues and support timely resolutions
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