Dental Front DeskTreatment Coordinator

About the Role:

Mor Smiles in Lititz, PA is looking for a motivated and personable Dental Front Desk & Treatment Coordinator to join their growing team! In this dynamic hybrid role, you'll be the welcoming face of the practice while also guiding patients through their treatment journey with confidence and care. If you love connecting with people and thrive in a fast-paced dental environment, this is the opportunity for you!

Greet and check in patients, managing front desk operations with a warm and professional demeanor

Schedule appointments, confirm visits, and manage the daily patient flow

Present treatment plans to patients, clearly explaining procedures, costs, and financing options

Verify dental insurance benefits, process claims, and handle billing inquiries

Collect and post patient payments, including co-pays and outstanding balances

Maintain accurate patient records and update demographic and insurance information in practice management software

Follow up with patients on pending treatment plans to encourage case acceptance

Coordinate with clinical team to ensure seamless patient experience from check-in to checkout

Prior dental front desk or treatment coordinator experience strongly preferred

Prior experience with Dentrix software strongly preferred

Familiarity with dental practice management software (Dentrix, or similar)

Knowledge of dental insurance verification, billing, and claims processing

Strong communication and patient relations skills

Ability to present and explain treatment plans with confidence and empathy

Highly organized with strong attention to detail and multitasking ability

Positive, team-oriented attitude with a patient-first mindset

Mor Smiles is a patient-centered dental practice located in the heart of Lititz, PA, dedicated to delivering exceptional dental care in a comfortable and welcoming environment. Our patients love us for our gentle approach, personalized care, and commitment to healthy, beautiful smiles. We take pride in fostering a supportive team culture where every staff member is valued and empowered to grow.