Chargeback Specialist

Chargeback Specialist

We are looking for a detail-oriented and analytical Chargeback Specialist to join our team. The successful candidate will be responsible for managing and investigating chargeback disputes and ensuring that all chargebacks are processed in a timely and accurate manner. The Chargeback Specialist will work closely with our Customer Service, Payments, and Risk teams to resolve disputes and provide exceptional customer service.

Remote:
Legal residents of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, , IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY. We only accept W-2 candidates, H-1B sponsorship is not available.

• Manage and investigate chargeback disputes initiated by customers or issuing banks
• Analyze and evaluate customer transactions and corresponding documentation to determine the validity of chargebacks
• Communicate with customers and issuing banks to gather additional information, provide documentation, and negotiate resolutions
• Collaborate with our payments team to ensure that chargebacks are accurately processed and recorded in our accounting system
• Work cooperatively with other Risk Specialists to recognize trends and update system accordingly
• Monitor chargeback trends and provide insights and recommendations to reduce the frequency and impact of chargebacks
• Maintain accurate and up-to-date records of chargeback activity and related documentation
• Keep up to date with chargeback regulations and industry best practices
• Communicates and follows through with customers when recollection from chargeback is required
• Provide exceptional customer service to both internal and external stakeholders

• 2+ years of experience in chargeback management or related field preferred
• Strong analytical and problem-solving skills
• Excellent written and verbal communication and interpersonal skills
• Detail-oriented and able to manage multiple tasks simultaneously
• Familiarity with chargeback regulations and industry best practices
• Experience with chargeback management software and accounting systems is a plus
• Ability to work independently and as part of a team
• Strong organizational and time management skills

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

If you are a motivated and detail-oriented individual with a passion for customer service and chargeback management, we encourage you to apply for this exciting opportunity.