Salesforce Analyst

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting‑edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics.

TAIT is seeking a Salesforce Analyst to act as a key intermediary between business stakeholders and technical delivery teams. This role is responsible for translating business needs into clear, actionable requirements that support Salesforce configuration, enhancements, and integrations, as well as downstream analytics and reporting in Power BI. The Salesforce Analyst will work across multiple business functions to define scope, manage demand, support solution delivery, and ensure that Salesforce workflows, configuration, and reporting solutions meet business requirements and quality standards.

• Partner with business stakeholders to gather, analyze, and document business, functional, and reporting requirements related to Salesforce
• Facilitate workshops and discovery sessions to understand business processes, pain points, data needs, and desired outcomes
• Translate business needs into functional requirements, user stories and acceptance criteria, process flows and data definitions
• Clearly define scope, assumptions, dependencies, and success criteria for Salesforce initiatives and enhancements
• Maintain comprehensive and up‑to‑date requirements documentation aligned with Salesforce standards and TAIT governance practices
• Salesforce Build & Run Support
• Prepare detailed hand‑off documentation for Salesforce build and run teams, including configuration requirements (objects, fields, validation rules, flows, page layouts, permissions), workflow and automation logic (Flows, approvals, triggers where applicable), data model impacts and field‑level details
• Collaborate with Salesforce Administrators, Developers, and Architects to ensure requirements are understood and feasible
• Support release planning by clarifying requirements, priorities, and dependencies
• Test and validate Salesforce configuration, workflows, and automation against defined acceptance criteria
• Support user acceptance testing (UAT), defect triage, and issue resolution

• Act as the primary liaison between business teams and Power BI developers for Salesforce‑based analytics
• Produce clear technical hand‑off documentation for analytics teams, including data sources, objects, and field mappings; business logic, calculations, and KPIs; filtering, security, and data refresh requirements
• Validate Power BI datasets, dashboards, and reports to ensure accuracy, completeness, and alignment with business expectations
• Ensure consistency between Salesforce configuration and downstream analytics outputs

• Intake and assess Salesforce‑related requests from multiple business teams
• Support prioritization of requests based on business value, urgency, effort, and platform impact
• Maintain visibility into the Salesforce backlog, request status, and delivery timeline
• Communicate priorities, progress, blockers, and risks to stakeholders and leadership
• Data Quality & Governance: develop and maintain a strong understanding of TAIT’s Salesforce data model and reporting architecture, identify data quality issues, gaps, or inconsistencies impacting workflows or reporting, and work with platform and business teams to resolve data‑related issues and improve data governance

• High School GED or Diploma
• 4+ years of experience in a Salesforce Analyst, Business Analyst, or similar role
• Strong experience documenting business and…