Project Fulfillment Consultant - Logistics

Job Summary

As a Project Fulfillment Consultant, you will play a critical role in the operational execution of complex customer projects, taking ownership of the logistics required to move orders from planning through delivery. You will coordinate across internal teams and external partners, manage competing priorities, and use sound judgment to navigate challenges and keep projects on track. Success in this role requires strong attention to detail, organization, problem-solving, and the ability to work effectively in situations where the path forward is not always clearly defined.

You will also use data and reporting to identify opportunities, improve processes, and support decisions that strengthen operational performance. This is an opportunity to make a direct impact on how we execute projects and deliver for our partners.

• Manage “Staged Order” Projects: these are large orders offered to customers in need of a tailored, consolidated order, and a pre-scheduled delivery. These orders can consist of either first-time opening orders for new locations or large replenishment orders for existing locations. It is the Project Fulfillment Consultant's duty to map out each project’s road map, identify and coordinate with an optimal staging location, facilitate the sourcing, allocation, and consolidation of inventory, and ensure smooth shipping and delivery to the customer.
• Oversee “Rollout” Projects: these projects involve the distribution of an item or items to multiple locations. In the chain restaurant distribution industry, a rollout is typically when an item or set of items is shipped to all restaurants within the chain (or all restaurants within a test market). The Project Fulfillment Consultant is responsible for ensuring stock counts can meet the needs of the customer and coordinating with the warehouse on any special packaging or delivery requirements.
• Facilitate “Bulk Order” Fulfillment: these are typically large, non-traditional orders that require tailored oversight due to their size and scope. The Project Fulfillment Consultant’s job is to advise on the sourcing, cost-effectiveness, and timeline of these orders, and to provide project specifications and shipping instructions to our warehouse team.

Ultimately, the Project Fulfillment Consultant is responsible for the sustained profitability, integration of best practices, and development of operational efficiencies as it relates to the fulfillment of staged and consolidated order projects for both the multi-unit and institutional market segments of the food service industry. This position serves as a trusted advisor to management, customers, and account managers regarding the complex nuances of opening order consolidation, bulk shipments, rollouts, and other forms of project fulfillment.

This position also responds to complex fulfillment issues that can be urgent or unstable and typically can only be completed successfully within a limited time. Balancing time between strategic projects and day-to-day customer needs is a critical component for success in the position.