Customer Service Shift Lead

Bomberger's Store - Urgent Immediate Full Time Customer Service Shift Lead

Are you excited about creating a fun and inviting atmosphere for customers? Do you want to work in a dynamic environment where your contributions truly matter?

Join Bomberger's Store, a trusted family-owned home improvement retailer since 1887, as a highly skilled and enthusiastic Customer Service Team Lead. Here, you'll learn valuable customer support skills while working alongside a motivated team dedicated to delivering exceptional service. Enjoy perks like employee discounts and a flexible schedule while making a difference in your local community!

Provides support to cashiers and customer service desks by performing the following duties:

• Duties and responsibilities below are in addition to those of the Customer Service Team Member.
• Assists customers by helping them to locate products or merchandise and answering questions.
• Operates a computerized cash register by using an electronic scanner to record price or entering data to process customer purchases.
• Redeems promotional coupons, Ace Rewards, gift certificates and gift cards.
• Collects cash, check or charge payment from customer and makes change for cash transactions.
• Resolves pricing errors. Works with other employees of the store to research pricing on items that do not scan or are missing bar codes.
• Observes customer activity on sales floor; notes suspicious behavior, discourages shoplifting; seeks help from management when needed.
• Stocks shelves and maintains merchandise in Check-Out area.
• Maintains check-out area by retrieving shopping carts, vacuuming vestibule, and performing general housekeeping duties.
• Regularly ensures the cleanliness of the checkout area.
• Prepares for the opening and closing of the store. Unlocks the main entrance to open the store in the morning; ensures door is locked at closing.
• Demonstrates regular and predictable attendance.
• Maintain a friendly and respectful attitude towards customers and coworkers.

• The shift lead’s priority is to provide and ensure service to our customers. There are no duties and responsibilities that will take precedence over this.
• Constantly monitors the performance of staff and ensures compliance with expectations including greeting incoming customers and taking proper breaks.
• Keeps a working knowledge of all customer service procedures.
• Informs staff of daily communications.
• Provides direction and guidance to cashiers in the following areas:
  Customer Complaints, System Problems, Computer Problems, Price Discrepancies
• Assists the department manager in the implementation of procedure changes.
• Reviews circulars and promotional advertisements and reports promotions to cashiers.
• May assist with the training of new employees on the register and other store procedures.
• May assist with the ordering of product and merchandise for the check-out and customer service areas, such as candy, register supplies, postage stamps and licensing materials.
• Checks inventory in Eagle system as needed.
• Ensures the completion of closing procedures; doors locked, money in safe, evening tasks completed.
• May assist with annual inventory.
• Prepares lobby and front of store for storms.
• Other duties and projects as assigned.

• High school diploma or equivalent OR one to three months related experience and/or training
• Prior Supervisory experience preferred but not required.
• Ability to work weekday evenings and an every other Saturday rotation.
• Full Time (approximately 40 hours weekly)
• Strong communication skills and a friendly demeanor.
• Commitment to regular attendance and teamwork.
• Needs to be able to stand for extended periods of time and lift or move up to approximately 25 pounds.

Location:

Bomberger's Store

If you're ready to bring your talent and enthusiasm to our team, apply now and help us continue our legacy of service!