Wireless Sales Associate

GP Mobile, one of the largest T‑Mobile Premium Retailers in the United States, is looking for highly motivated individuals to join our team.

• Build proficiency related to serving and selling to our customers, while providing a world‑class customer experience and building loyalty by:
• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting‑edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever‑expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning‑fast LTE network.
• Why T‑Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completes training on T‑Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T‑Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.
• 6 months of customer service and/or sales experience, Retail environment preferred.

• Competitive base pay plus milestone bonuses
• Benefits for part‑time and full‑time associates
• Medical, dental and vision benefits
• Generous paid time‑off programs
• Phone service discounts
• Serious growth potential for your career!

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• Bilingual candidates encouraged to apply

At GP Mobile, an equal opportunity employer, we welcome everyone to apply. We are committed to diversity, inclusion, and building an authentic workplace for people of color, veterans, military spouses, individuals with disabilities, LGBTQIA+ individuals, parents, and anyone else who seeks a career opportunity at T‑Mobile Premium Retailer.