Onboarding Specialist

Company Overview

CNS Companies is a growing portfolio of specialized businesses united by one purpose: helping companies stay compliant, reduce risk, and grow with confidence. With deep roots in transportation and expanding expertise across industries, we deliver integrated, expert-led services through our five divisions - Compliance Navigation Specialists, CNS Licensing Center, CNS Occupational Medicine, CNS Insurance, and CNS Driver Training Center.

Our reputation is built on personalized service, client-focused solutions, and a culture grounded in professionalism, integrity, and servant leadership. From supporting fleet safety and regulatory compliance to protecting employee health and delivering business-critical training, our teams partner closely with clients to solve complex operational challenges.

If you are passionate about meaningful work, collaborative teams, and making a measurable impact across industries, we invite you to join CNS Companies — a people-first organization where your expertise is valued and your growth is encouraged.

Learn more about CNS Companies:

Position Overview

The Driver Specialist (Hiring & Onboarding Specialist) is responsible for overseeing and managing the Driver Qualification File (DQF) program for CNS clients. This role plays a critical part in ensuring regulatory compliance, supporting client onboarding, and delivering exceptional service to both drivers and customers. The position includes working directly one-on-one with drivers to complete onboarding documentation, ensure accurate paperwork completion, and guide drivers through compliance requirements.

Primary Responsibilities

· Manage and maintain the Driver Qualification File (DQF) program

· Conduct DQF audits, compile audit findings, and communicate results to Account Managers

· Coordinate onboarding for new clients and newly added drivers

· Manage DOT drug and alcohol consortium processes

· Perform DOT drug and alcohol testing services for clients and drivers

· Provide exceptional customer service and ongoing client communication

· Ensure compliance with DOT regulations and company standards

· Meet one-on-one with drivers to complete onboarding and compliance paperwork

· Guide drivers through required documentation and ensure all forms are completed accurately and efficiently

Secondary / Backup Responsibilities

· Support the Safety Rating Upgrade team as needed

· Assist with providing DQF audit information and reporting support

· Participate in client consultations and compliance-related discussions

Qualifications & Core Competencies

To be successful in this role, candidates should demonstrate the following:

· Positive, professional, and client-focused attitude

· Strong attention to detail and exceptional organizational skills

· Ability to effectively multitask and prioritize responsibilities

· Proactive, solution-oriented mindset

· Strong critical thinking and problem-solving abilities

· Proficiency with Microsoft Office applications, including Word and Excel

· Experience with Quick Books for billing is preferred

· Excellent verbal and written communication skills

· Ability to build strong relationships with clients and team members

· General understanding of all CNS service lines to support referrals and cross-functional collaboration

· Willingness and ability to develop deep expertise in DOT regulations and compliance standards

PI