Quality Manager; Multi-site

Dura Mark Technologies is a leading manufacturer of high-quality, durable decals and labels with office locations in Indiana and Minnesota. We specialize in providing customized solutions for a wide range of industries, including automotive, industrial, and medical. Our products are known for their exceptional quality, durability, and resistance to harsh conditions.

As a team-oriented company, we value innovation, customer satisfaction, and employee development. We offer a collaborative work environment where individuals can contribute their unique skills and ideas to help us achieve our goals.

The Quality Manager is accountable for quality outcomes, ISO 9001 compliance, and process discipline across all label manufacturing operations. This role owns the Quality Management System (QMS), ensures product and process quality in production, leads nonconformance resolution through root cause analysis, manages customer and supplier quality performance, and drives quality metrics with a continuous improvement culture. The Quality Manager is empowered to place quality holds, quarantine nonconforming product, and elevate or stop production or shipment when required to protect compliance and customer requirements.

This will mostly be on-site in Little Canada, MN with quarterly travel to Westfield, IN.

Reports to:

VP, Operations

Direct reports:
Quality Technicians

• Serve as the EOS owner for quality outcomes and process discipline
• Maintain ISO 9001 certification, documentation, and audit readiness
• Act as ISO Management Representative
• Control and manage QMS documents (SOPs, work instructions, forms, records)
• Prepare and present Management Review inputs
• Lead internal, customer, and supplier audit planning and execution
• Own CAPA lifecycle: response, closure, verification, and prevention

• Define inspection standards for incoming, in-process, and final product
• Oversee First Article Inspections (FAI), approval samples, and material/print trials
• Conduct layered audits across work centers (screen print, digital print, converting, finishing, shipping)
• Implement quality checkpoints, operator checklists, and process control plans
• Manage quality holds, quarantines, and product release decisions
• Partner with operators and prepress/art teams to prevent setup, print, and variable-data errors

• Own internal and external NCR (Nonconforming Product/Material) events
• Lead Root Cause Analysis (RCA) and corrective action implementation
• Drive preventive actions to reduce recurrence
• Collaborate with engineering, maintenance, and operations on process validation
• Ensure defect containment protects customers and compliance requirements

• Own customer complaint resolution, RMAs, and trend analysis
• Support customer audit requests and quality data reporting
• Qualify and validate new label materials (films, adhesives, inks, laminates) including traceability and shelf-life requirements
• Maintain the Approved Supplier List (ASL) and supplier quality scorecards
• Conduct supplier audits and manage vendor corrective actions when materials fail spec

• Publish and improve quality KPIs (scrap %, defects, complaints, NCR cycle time, delivery quality)
• Lead Lean/Kaizen quality improvement initiatives
• Support DOE experiments to optimize print and converting performance
• Train and coach the organization on ISO awareness, inspection standards, and quality ownership
• Develop and mentor quality team members (inspectors, technicians)
• Promote a culture where quality protects customers, compliance, and long-term business success

College degree preferred

3 to 5 years of quality management and/or ISO implementation/auditing

• Able motivate others and work with cross-functional teams
• Attention to detail and disciplined
• Able to manage their calendar and balance multiple objectives
• Process oriented (map a process, problem solving to root…