Customer Operations Coordinator

Customer Operations Coordinator (Administrative)

About Us:

Trilliant Food & Nutrition is a leading manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, food service, and e-commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent and cutting-edge equipment, we drive innovation and consistently deliver the highest quality products to our customers--first and fast.

Our brand portfolio includes Victor Allen's®, Dutch Bros® beverages and Nurri™, our better-for-you protein beverage line. We are passionate about beverages - and about building a team that's just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

The Customer Operations Coordinator is an administrative and operational support role responsible for centralizing key processes, maintaining data accuracy, and improving workflow efficiency across Customer Operations, Customer Service, Sales, and Marketing. This role is also responsible for the administrative entry and coordination of sample orders, donation orders, customer setup, vendor setup, item setup, and ongoing master data maintenance within Microsoft Dynamics AX, ensuring data accuracy, process consistency, and timely execution of operational activities.

This role is designed to provide shared support across multiple functions, by providing structured administrative support, system maintenance, process documentation, and coordination of operational activities. The coordinator will manage key administrative processes, support system and data maintenance activities, and assist in the development and standardization of workflows across the organization.

Additionally, this role partners cross-functionally to ensure accurate execution of operational processes, supports onboarding and documentation activities, and identifies opportunities to improve efficiency through centralized administrative ownership and continuous process improvement.

• Provide centralized administrative support across Customer Operations, Customer Service, Marketing and Sales teams.
• Coordinate completion of sales documentation, customer forms, vendor setup documentation, and other internal administrative requirements.
• Support onboarding activities for new customers, including setup, documentation, setup coordination, and process tracking
• Assist with maintaining organization and accessibility of customer-related documentation and records.
• Responsible for vendor setup and maintenance, along with supporting new customer setup and related documentation.

• Coordinate and ship product samples to customers, prospects, and internal stakeholders.
• Own and manage the company sample program, including inventory, tracking, and replenishment.
• Manage shipments supporting trade shows, customer visits, and external events.
• Maintain inventory of sample products, packaging materials, and related supplies.
• Develop and implement standardized processes for refrigerated shipments to ensure product integrity and on-time delivery.
• Own the end-to-end administrative coordination of sample orders and donation orders, including order entry, shipment coordination, tracking, fulfillment, and documentation to ensure accurate and timely execution.

• Perform administrative transaction entry, system updates, and master data maintenance within Microsoft Dynamics AX (AX), including sample orders, donation orders, customer setup, vendor setup, item setup, and related administrative processes.
• Maintain customer master data and item master data to ensure accuracy and consistency across systems
• Assist in the setup and maintenance of Trade Agreements and pricing structures.
• Assist with new customer and item setup processes, ensuring proper system configuration and documentation

• Create, update, and maintain Standard Operating Procedures (SOPs) to ensure consistency and scalability.
• Identify opportunities to centralize administrative processes to improve efficiency and reduce manual workload across teams.
• Partner with cross-functional teams to standardize workflows and ensure alignment to best practices.
• Drive consistency in administrative processes to support scalability and operational efficiency.

• Provide administrative coordination for cross-functional initiatives and internal projects.
• Support execution of operational initiatives through task tracking, communication, and follow-up
• Partner with Sales, Marketing, Customer Service, and Supply Chain teams to ensure…