Deduction & Collection Analyst

About Us:

Trilliant Food & Nutrition is a leading manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, food service, and e-commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready‑to‑drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry‑leading talent and cutting‑edge equipment, we drive innovation and consistently deliver the highest quality products to our customers—first and fast.

Our brand portfolio includes Victor Allen’s®, Dutch Bros® beverages and Nurri™, our better‑for‑you protein beverage line. We are passionate about beverages – and about building a team that’s just as energized.

The Deduction and Collection Analyst will be responsible for utilizing the Microsoft Dynamics AX ERP system along with our High Radius toolset to post and/or clear cash, investigate, analyze, and disposition outstanding customer deductions to determine validity and accuracy of each deduction, and manage credits as well as past‑due invoice collections for a specific customer base. The selected individual will interact daily with functional leaders and cross‑functional team members to seek insights, solve complex problems, and provide status updates, as necessary.

Success for this role will be managed by the ability to quickly, efficiently, and completely resolve open A/R balances ensuring customers remain in good financial standing, which in turn impacts the financial health of the organization as well as overall customer satisfaction.

• Ensure proper cash application (as assigned) in compliance with financial policies and procedures.
• Reconcile the Accounts Receivable ledger to ensure that all payments are accounted for, properly posted, and exceptions managed. Utilize customer portals, where applicable to aid in obtaining a thorough understanding of assigned customers.
• Monitor deductions for assigned customer accounts daily to expedite deduction validity and immediate next steps required to resolve.
• Meticulously conduct the necessary research to validate customer deductions. This research will include the analysis of deduction documentation obtained through remittances, customer conversations, internal conversations, emails, web portals, or ERP inquiries.
• Promptly, submit necessary disputes via web portals, email, or phone calls, and conduct the necessary follow‑up to ensure timely resolution and closure.
• Facilitate payment of outstanding invoices by sending bill reminders, account statements, and conducting customer follow‑up as required.
• Continuously manage multiple open issues, while awaiting responses to open questions.
• Proactively seek to stay informed of established customer agreements, including agreed‑upon allowances, promotions, and other trade spend. Ensure ongoing maintenance of complete and accurate customer profiles for assigned customers.
• Assist with new customer onboarding and setup (as assigned).
• Develop deep relationships with internal cross‑functional team members (Customer Service, Operations, Sales, Traffic, and Finance) to ensure strong collaboration to get to a timely and accurate resolution.
• Develop trusting and credible relationships with customer partners to proactively prevent recurring deductions via root cause resolution and ensure timely payment of invoices and billbacks.
• Identify process improvements to streamline, and/or increase operational efficiencies to the current process(es).
• Assist in the tracking of customer aging and deduction metrics for each assigned customer account on a weekly and monthly basis.
• Perform customer account analysis based on customer purchases, payment history, credit worthiness, credit limit exposure, and business strategy (as needed).
• Perform special projects or other duties, as requested.

• An associate or bachelor’s degree in accounting, finance, or the equivalent combination of education and experience.
• Experience with account management, accounts…