Internal IT Support Engineer III

Position Summary

The Internal IT Support Engineer III specializes in service and support for Heartland Business Systems employees and internal IT systems. The primary duties include developing and maintaining internal IT systems, planning, coordinating, and executing new technology solutions and upgrades of existing systems. Working directly with Internal IT Support Engineers I and II and end users to troubleshoot and resolve IT related issues that cannot be resolved by Internal IT Support Engineers I and II.

• Daily administration of Internal VMware environment including resource management and performance monitoring.
• Daily administration of Exchange environment including account creation, mailbox and group administration, and patch management.
• Daily administration of end‑user utility servers (file/print servers, critical systems servers).
• Daily administration of Active Directory including account creation and termination, access rights management, group policy management, and account administration.
• Daily administration of Microsoft 365, including Exchange Online, SharePoint, One Drive, and Teams.
• Daily administration of server and data backups including job monitoring, troubleshooting, and data restores.
• Daily administration of network infrastructure, including Meraki wireless network and switches across multiple locations.
• Daily administration of building access security system including card account creation, management and monitoring of area building access within the security system, card termination and replacement.
• Remote Desktop Services (RDS) environment administration, including app publishing and policy creation.
• Support workstation / endpoint administration and patching using Microsoft Intune.
• Coordinate and execute patching and hardware maintenance for internal server systems.
• Configure and maintain email routing, policies, and security settings.
• Analyze and recommend process and system improvements to resolve recurring user issues and to facilitate company needs.
• Internal Project coordination, development and execution, including Server and Enterprise Software upgrades, new technology implementation, and process improvements.
• Work with Internal Systems and Support Manager to assist with departmental issues and concerns.
• Mentor the Internal System Engineers in their day‑to‑day tasks.

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability - Ability to adapt to change in the workplace.
• Autonomy - Ability to work independently with minimal supervision.
• Communication - Ability to communicate orally or in writing clearly, concisely, and efficiently.
• Customer Oriented - Ability to take care of the customers’ needs while following company policy.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Efficiency – Ability to perform tasks and resolve issues in a quick and timely fashion.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Goal Oriented - Ability to focus on a goal and obtain a pre‑determined result.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Organized - Possessing the trait of being organized or following a systematic method.
• Presentation Skills - Ability to effectively present information publicly.
• Prioritization – Ability to prioritize tasks based on levels of importance or criticality.
• Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
• Time Management - Ability to utilize the available time to organize and complete work.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

• 7-10 years of related work experience
• Experience in Windows Server, VMware ESXi Server, VMware vSphere, Meraki Wireless Networks, Microsoft Office Suite, and Windows Desktop operating systems
• Strong experience with Microsoft technologies (Active Directory, Exchange, Office 365)

• Bachelor's Degree in Computer Science, Information Technology, or related field; or equivalent work experience

• Microsoft Certified:
  Identity and Access Administrator Associate
• Microsoft 365 Certified:
  Administrator Expert
• VMware Certified Professional

Equal Opportunity Employer - Including Disabled and Veterans