Engineering Services Manager

Responsibilities

• Responsible for running the services team for their respective geographical region/practice area
• Respond to service escalations the same day
• Drive customer pipeline and be the liaison between the Sales and Service teams
• Create an environment that allows individual Team Member to have the support and resources necessary to succeed
• Review Engineering write-offs and maintain less than 2% of hours written off annually
• Collaborate with other Engineering Service Managers and the Directors of Engineering to establish procedures and documentation
• Develop standard operating procedures for the Engineering teams’ interaction with other departments
• Approve the distribution and maintenance of required certifications for vendor partnership
• Align training and professional development for Team Members
• Participate in the interview process and provide insight on hiring decisions
• Compile and deliver annual and quarterly reviews of Engineering Team

• 5+ years in a technical related field
• 6-8 years in a technical related field preferred
• 4+ years’ experience working as a Consultant preferred
• 3+ years working in a leadership role preferred
• Bachelor’s Degree or equivalent experience required
• CCNP, CCDP, CCIE, ACMP, ACCP, ACCX, ACEAP, VCP, MCA or equivalent level certifications either Systems or Network related required
• Experience designing and architecting network or systems-based solutions required
  
  Installing and supporting Cisco or HP/Aruba network switching and routing products required
• IOS, IOS-XR, NX-OS Experience/Best Practices required
• Routing Protocols—OSPF, EIGRP, BGP, L2 / L3 Architecture and Design required
• Designing, Installing, and supporting Cisco, HPE, or Dell servers required
• Designing, installing, and supporting HPE, Dell, or Pure storage required
• Designing, Installing, and supporting hyperconverged infrastructure required
• Designing, installing, and supporting Microsoft enterprise and cloud products required
• Cisco Nexus technologies such as VDC, vPC, VXLAN, etc. required