Quality Assurance & Food Safety Supervisor

About Us

Trilliant Food & Nutrition is a leading manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, food service, and e-commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent and cutting‑edge equipment, we drive innovation and consistently deliver the highest quality products to our customers—first and fast.

Our brand portfolio includes Victor Allen’s®, Dutch Bros® beverages and Nurri™, our better‑for‑you protein beverage line. We are passionate about beverages – and about building a team that’s just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

The Quality Assurance and Food Safety Supervisor is responsible for the daily execution of all food safety and quality processes ensuring they meet Company, customer, industry quality certification, and regulatory requirements. This position is also accountable for managing the lab team and day‑to‑day activities within the quality function to ensure product quality and food safety.

• Serve as a visible, approachable leader, and trusted resource for employees across the quality department and cross‑functional teams.
• Foster a positive, inclusive team culture where employees feel heard, valued, and empowered.
• Lead regular team meetings, drive open communication, and encourage continuous improvement ideas.
• Model a positive, resilient, results‑driven mindset and reinforce accountability at all levels.

• Set clear expectations and provide consistent coaching, feedback, and development opportunities.
• Recognize and reinforce strong performance to build engagement and motivation.
• Use data and performance metrics to guide decisions and improve team effectiveness.
• Identify skill gaps and support employee growth through targeted development plans.
• Oversee daily product hold reviews and ensure timely, accurate disposition.

• Accountable for quality performance on the assigned shift, ensuring all processes and standards are consistently followed.
• Identify and implement continuous improvement opportunities to enhance product quality and efficiency.
• Ensure effective management of product holds and quality of food safety issues.
• Maintain high standards for sanitation, housekeeping, and operational discipline.
• Drive problem resolution with strong follow‑through and clear ownership.

• Champion a safety‑first culture by modeling and reinforcing safe work practices.
• Lead safety incident investigations and implement corrective actions.
• Proactively identify and reduce safety and food safety risks.
• Ensure compliance with all regulatory and company standards (USDA, FDA, SQF, etc.).
• Maintain product quality that meets or exceeds customer expectations.
• Escalate food safety or regulatory concerns promptly and appropriately.

• Lead onboarding and training for new team members
• Identify and deliver ongoing training to strengthen technical and leadership skills
• Build a flexible, cross‑trained team to support operational needs
• Reinforce a culture of continuous learning and improvement

• Bachelor’s degree in a science, operations, business, management, or related area of study.
• 3+ years of managerial experience including hiring, employee development, performance coaching, and day‑to‑day supervision of multiple lines in an operation environment.
• 5+ years hands‑on plant quality assurance experience in a food industry or related manufacturing facility preferred.
• Knowledge of food packaging principles, food industry quality and food safety requirements, ingredient performance and interactions with equipment, statistical process control, critical control points and new product scale up dynamics.
• Experience development, implementation,…