Facility Compliance Manager & SQF Practitioner

About Us:

Trilliant Food & Nutrition is a leading manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, food service, and e-commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent and cutting-edge equipment, we drive innovation and consistently deliver the highest quality products to our customers-first and fast.

Our brand portfolio includes Victor Allen's, Dutch Bros beverages and Nurri, our better-for-you protein beverage line. We are passionate about beverages - and about building a team that's just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

A Facility Compliance Pillar has been created to better coordinate food safety, quality and regulatory (FSQR) compliance activities that serve our business expansions, customers and consumers. The Facility Compliance Pillar focuses on supplier management, internal FSQR compliance and consumer complaints management.

The Facility Compliance Manager is responsible for development, maintenance and oversight of all FSQR processes ensuring they meet Company, customer, industry quality certification, and regulatory requirements. The Facility Compliance Manager (CCM) works closely with the Quality Managers of Trilliant and/or Horseshoe Beverage facilities and Warehouse Managers on the execution and corrective actions of these FSQR processes to ensure compliance. This position is also accountable for supplier approval / score-carding and supplier quality as well as consumer complaint management.

• Implement and maintain Trace Gains Supplier Management software to facilitate documented supplier approval, material CoA compliance, supplier CAPA and supplier score-carding.
• Ensure Trace Gains processes are integrated within appropriate policies and SOP's.
• Monitor supplier material CoA performance against specifications as an input to the supplier scorecard with the involvement of the Procurement Team.
• Use the supplier score-carding and material risk assessment to perform an appropriate level of supplier auditing in support of supplier FSQR compliance.
• Drive supplier corrective actions for any supplier quality, food safety, customer or regulatory issues through the Trace Gains corrective / preventive actions (CAPA) process.
• Communicate supplier scorecard KPI's quarterly.

• Ensure effective execution of quality systems and practices at manufacturing facilities and warehouses consistent with certification or regulatory requirements (GMP, SQF, HACCP, FDA, SPC, Kosher, etc.)
• Provide internal auditing support to manufacturing facilities and warehouses to verify compliance with SQF standards and regulatory requirements.
• Support material traces and mock recalls in support of compliance needs.
• Provide support for the manufacturing facilities and warehouses for FDA / WDA regulatory inspections, and customer or third-party audits including SQF recertifications, USDA organic recertifications, Kosher inspections, and Rainforest Alliance.

• Monitor Mod Squad / Zen Desk routinely for consumer complaints.
• With the help of the manufacturing facilities QA Teams, investigate the consumer complaints and formalize appropriate responses through Customer Service and Mod Squad / Zen Desk, or directly with the consumer.
• Communicate illness or injury complaints in a timely fashion to the Leadership Team and involve the Legal Department as needed.
• Communicate complaint trends for manufacturing facility KPI's and work with the appropriate subject matter experts on complaint reduction strategies.
• Perform all other duties, responsibilities, and special projects as assigned.

• Bachelor's degree in a science based related area of study required
• SQF Practitioner, PCQI and HACCP Certifications required
• Certified Auditor is a plus
• 3+ years of managerial experience including defining roles, hiring, employee development and day to day management of a lab quality team in a production environment.
• 5+ years hands-on plant quality assurance experience in a food industry or related manufacturing facility.

Knowledge of food packaging principles, food industry quality and food safety requirements, ingredient performance and interactions with equipment, statistical process control, critical control points and new product scale up dynamics.

• Knowledge of, and experience in complying with GMP, SQF, HACCP, FDA, Kosher or other regulatory or industry certification program requirements.

• Demonstrated…