More jobs:
Service Writer
Job in
Little Elm, Denton County, Texas, 75068, USA
Listed on 2026-07-01
Listing for:
ASCO Equipment
Full Time
position Listed on 2026-07-01
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Service Writer
ASCO Equipment has a career opportunity for a Service Writer in Little Elm, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.
Responsibilities:- Positively take ownership of customer experience
- Manage work orders: open, close, post time, enter notes and monitor progress
- Prepare accurate estimates for costs of repairs and present to customer
- Monitor and manage accounts receivables
- Clearly and effectively communicate to customers, technicians and service manager
- Provide status updates on: work orders, troubleshooting, technician progress & general questions
- Monitor phones for field technician and customer calls
- Various other administrative duties
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