Swim​/FlowRider Instructor

Position: Swim / FlowRider Instructor

** This is a part-time position and is ineligible for benefits.
JOB SUMMARY

Under direct supervision of the Aquatics Supervisor - Programs & Services and related management team, the purpose of this position is to assist in conducting swimming instruction programs. This is accomplished by teaching swimming lessons, leading and conducting preschool classes, ensuring the safety of class participants, and assisting with facility operations. In addition, this position may provide instruction, assistance, and supervision for the Flow Rider®.

The Flow Rider® instructor will ensure participant compliance with all rules and procedures for safety related to the Flow Rider®. Other duties may include providing customer service and interfacing with other Town employees and citizens.

This position does not provide direction to other employees. The candidate must be highly motivated and strive for success by demonstrating Little Elm's Core Values of Integrity, Customer Service, Efficiency, and Innovation.

ESSENTIAL JOB FUNCTIONS

Assists with teaching swimming lessons. Conducts preschool classes by assisting in the development and implementation of various programs, identifying the types of programs needed, identifying the resources necessary for swimming classes and instructing class participants on proper swimming techniques.

May assist with instruction of appropriate Flow Rider® technique and proper functioning of all related equipment.

Ensures the safety of participants by teaching and monitoring proper pool safety procedures, visually scanning all aquatic facility areas, determining whether participants are in distress, responding to emergencies when necessary, and providing first aid to customers when appropriate.

Assists with facility operations by clearing litter and debris from pool areas, returning pool equipment to appropriate storage, preparing facilities for programs and classes, and ensuring the cleanliness of facilities.

Provides instruction and support for special programming at The Cove™.

Provides positive, enthusiastic customer service to all customers and participants. Responds to, resolves and/or escalates customer complaints, questions, and suggestions.

Enforces facility rules and policies promptly and courteously.

Responsible for compliance with safety/industry regulations and meeting customer service standards.

Assists with implementation of special events and works special events and/or after hours rentals as needed.

Assists with facility opening procedures, cleaning, and/or closing procedures.

May assist with membership and ticket sales, program registrations and implementation, concession operations, and other facility duties as needed.

May act as a lifeguard if certified as such by the American Red Cross.

Completes other duties as assigned.

Must uphold the Town of Little Elm's Core values of Integrity, Customer Service, Efficiency, and Innovation.

EDUCATION/TRAINING/EXPERIENCE

Must be at least 16 years old and possess one year of relevant experience;
or equivalent combination of education and experience. Work requires the ability to read and understand written instructions, to understand simple processes and the routine operation of machines. Level of knowledge equivalent to less than high school or equivalency.

LICENSES OR CERTIFICATES

American Red Cross Water Safety Instructor (WSI) certification or related swim instruction certification preferred.

Must possess or be able to obtain an American Red Cross CPR/Professional Rescuer with AED Certification within the first eight (8) weeks of employment. Certification must remain valid for duration of employment.

Valid Texas Driver's License or transportation to and from work.

LANGUAGE SKILLS

Ability to read, write, and speak English fluently.

Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.

OTHER SKILLS, ABILITIES & REQUIREMENTS

Knowledge of customer service practices and procedures.

Knowledge of Town policies and procedures.

Skill in oral and written communications.

Skill in monitoring departmental health and safety policies and procedures.

Skill in resolving…