Production Control​/Order Entry​/Customer Support

Production Control/Order Entry/Customer Support

• Production Control/Order Entry/Customer Support

Grade: 4 Reports to: Director of Operations

Status: FT Effective Date: 7/14/26

Prepared by:
Approved by:

Process customer purchase orders and enter sales orders

Generates work orders as required to fulfill sales orders and stocking agreements

Process stocking level reports to determine work orders to be generated

Create job packets and distributes to production

Provides support to Customer Service including answering questions and resolving issues

Modifies work orders to accommodate RMAs and reworks

Pull orders from portals and enter associated sales orders

Provide order confirmation to customers

Process job closings, generate stock status reports and RMA processing reports

Issue material to jobs

Work with Accounting to maintain inventory control and accuracy & inventory cycle counting; research any variances and make recommendations for inventory adjustments

Acts as a backup to Production Planning and Purchasing

Train others on ERP System

Provides support to Production for ERP production related issues

Purchase supplies, non inventory and inventory items, process purchase orders; acts as a backup for Purchasing

Perform timely and accurate receiving and resolve issues that arise

Provide support to Quality on inspection receiving

Acts as a backup for Shipping and Receiving transactions

Serves as the primary resource for entering sales orders, creating work orders, and confirming orders to customers

Answers customer service questions regarding status of an order and other customer concerns

Escalates customer concerns to Sales as appropriate

Serves as an inventory control resource, ensures inventory is accurate via cycle counts and transaction discipline

Has a basic understanding of the ISO Quality and Documentation System

Initiates action to prevent the occurrence of any nonconformities relating to product, process, and/or quality system

Participates as required in quality audits and in developing quality plans

Mobility within the work facility

Will perform repetitive movement with hands when typing

Ability to multitask and perform duties under pressure

Effectively communicating with others both verbally and written

Requires ability to sit at a desk for a majority of the time

The job description does not constitute a written or implied contract of employment. Falls Fabricating LLC reserves the right to revise or change job duties and responsibilities as the need arises. Requirements are representative of minimum levels of knowledge, skills, and experience required.

1st

Shift: 6 AM - 4:30 PM
2nd Shift: 4:30 PM - 3 AM