Teller Service Specialist

About the Organization At MMFCU, we don't just say 'We're with you all the way' - we thrive on it for the benefit of our employees, members, products, services and community. Our employees play a vital role in building relationships with our members. This is where you come in. You like people, right? Help our members improve their financial well‑being, and help yourself get the most out of your career.

Under supervision and in accordance with procedures and system receive members in person and by telephone. Explain and promote all credit union services to members when required. Provide teller services to members and process all types of teller transactions, i.e., loan payments, withdrawals, night deposits and mail deposits. Provide members with information regarding the credit union’s products and services.

• Responsible to maintain the highest standards of Integrity, Personal Responsibility, Sense of Community, and Teamwork by self‑example within and outside Mid‑Minnesota Federal Credit Union.
• Responsible for building member loyalty through an uncompromised commitment to meeting and exceeding member’s expectations.
• Responsible to develop and maintain relationships with credit union members by determining member needs and maximizing all opportunities to sell additional credit union products and services.

• Responsible to handle members requests per member’s directions with complete accuracy in a timely manner.
• Make decisions when accepting checks and be responsible to follow established policy guidelines reducing risk and monetary losses by following all procedures, following up on restrictions while maintaining acceptable service standards.
• Comply with all federal and NCUA regulations to include but not limited to (Reg CC, Bank Secrecy Act, Reg D, Truth in Savings).
• Receive share deposits and make share withdrawals and transfers, VISA credit card payments, VISA advances, loan payments, mortgage payments.
• Refer credit union services that best meet the member’s financial needs, including product accounts and electronic delivery channels.
• Provide official checks/money orders.
• Redeem Savings Bonds.
• Complete CTR reports when members exceed the threshold set by federal regulations.
• Operate and balance coin machine.
• Operate postage machine for outgoing mail, prepare and process mail as needed.
• Submit checks through our Check Imaging system.
• Open and close building daily, ensuring alarm system is activated and deactivated. Must be able to process day‑end reports.
• Maintain security and be responsible for cash drawer, open and close the computer terminal; account for assigned cash and accurately balance to the computer balance sheet.
• Responsible for day ending balancing of inventory items and closing out the VISA advances.
• Find errors in paperwork in a timely manner and correct them with supervisor’s help.

• Effectively explain credit union products and services to members. Cross‑sell products and services when appropriate.
• Communicate with members requiring assistance in account usage, account balance and balancing information, inquiries, copy requests, change of address, and similar account usage and administer the appropriate procedures to process the items.

• Research account information or discrepancies for members at their request.
• Process check orders, make address changes, direct loan documents and other correspondence to correct departments.
• Close accounts when requested, according to procedure.
• Count, sort, and wrap coin received as necessary.
• Scan receipts and documents into the imaging system.
• Take part in all required training sessions and use educational materials available through the Credit Union.
• Other duties as assigned.

• Working knowledge of all teller functions.
• Working knowledge of general ledger accounts pertinent to the department.
• Working knowledge of the credit union's products and services.
• Working knowledge of organization's policies/procedures and Credit Union's service philosophy.
• Working knowledge of safety and security program…